Patient Support Associate - Cleveland, OH
Medtronic
Summary
The Patient Support Associate provides support to patients prior to and during treatment with SPRINT in collaboration with the Sales Team as assigned by the Director of Sales Training and Patient Support.
Job description
Primary Responsibilities
- Assist Sales and Sales Ops Team in providing best in class support to patients once they are selected for and being treated with SPRINT
- Serves as a resource for clinical support in the areas of basic troubleshooting, device utilization, and patient follow-up for company products
- Performs patient follow-up to assure success of implantation experience
- Provides product follow-up and support to patients
- Educates patients on the merits and proper clinical use of products by providing support over the phone or virtually
- Manages administrative tasks to include timely patient documentation and data collection
- Work directly with patients and the Sales Team to optimize CRM for field base input
- Support the Sales Team with collecting and recording patient pre-procedure, procedural and follow-up data
- Assist managing complaints and feedback
- Work with Sales Team to ensure Complaints are submitted on time and with all necessary information
- Work with Quality to assist with follow-up requests for Complaints
- Maintains a working knowledge of SPR products
- Maintains open, effective communication with all personnel, customers and other SPR employees
Requirements
- High School Diploma or equivalent with 4+ years of relevant work experience (OR Associate's Degree with 2+ years experience OR Baccalaureate/College Degree)
- For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required
Benefits
- Health, Dental & Vision Insurance
- Health Savings Account
- Healthcare Flexible Spending Account
- Life Insurance
- Long-term Disability Leave
- Dependent Daycare Spending Account
- Tuition Assistance
- 401(k) Matching
- Short-term Disability
- Paid Time Off
- Paid Holidays
- Employee Stock Purchase Plan
- Employee Assistance Program
Company overview
Medtronic is a global healthcare technology leader and one of the world's largest medical device companies, founded in 1949 in Minneapolis, Minnesota. The company operates in over 150 countries and employs more than 90,000 people worldwide. Medtronic's mission is to alleviate pain, restore health, and extend life through innovative medical technologies. The company develops and manufactures devices and therapies to treat more than 70 health conditions, including cardiac devices, cranial and spine robotics, insulin pumps, surgical tools, patient monitoring systems, and more. With a rich history that began with the invention of the battery-powered pacemaker, Medtronic has grown into a diversified healthcare technology company with four main business units: Minimally Invasive Therapies Group, Diabetes Group, Restorative Therapies Group, and Cardiac and Vascular Group. The company's therapies help approximately 72 million people annually and represent a significant force in advancing medical technology to address some of humanity's most challenging health problems.