Patient Transport Coordinator
Lehigh Valley Health Network
Summary
Coordinates and monitors patient transportation services and equipment through the utilization of logistics software. Ensures positive patient, customer, and staff satisfaction, proper priority standards, and productivity of personnel. Prepares work schedules proactively and assigns tasks to patient transporters and equipment partners.
Job description
Job Duties
- Prepares work schedules proactively and assigns tasks to patient transporters and equipment partners.
- Prepares daily reports for both the transport and bed cleaning management.
- Interacts effectively with peers and customers and assumes responsibility for the professional development of self and others.
- Maintains relationships between agencies/departments for effective transport coordination.
- Assists in the development and implementation of processes and policies and collects and tracks data on volumes.
- Assists in training other staff members performing this role and others involved in the process.
- Develops, implements and maintains effective and professional office practices and procedures.
- Uses computer assisted dispatching software, computer based radios, and other programs to coordinate patient transports.
- Adjusts staffing numbers based on department needs.
Minimum Qualifications
- High School Diploma/GED
- Ability to work and communicate under pressure, handling multiple commitments with poise, professionalism, maturity, and confidence providing excellent customer service.
- Ability to interpret data from software reports.
- Knowledge of medical terminology.
- Must be able to hear, comprehend and follow directions and must be able to speak, read and write English.
- Must be able to accurately record information provided by software and write legibly.
- American Heart Association Basic Life Support - State of Pennsylvania
- DL - Driver's License_PA - State of Pennsylvania
Preferred Qualifications
- 2 years Customer Service Experience
- 1 year Previous dispatch or transport coordination experience
- DL - Driver's License_PA - State of Pennsylvania
Physical Demands
Lift and carry 40-50 lbs. Examples: Push/pull patients on bed, stretcher (requires 29 lbs. push force), lateral transfers up to 50 lbs. of the patient's weight. Frequent to continuous standing/walking. Patient transporters can walk 8-10 miles per shift. Patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.
Requirements
- High School Diploma/GED
- Ability to work and communicate under pressure, handling multiple commitments with poise, professionalism, maturity, and confidence providing excellent customer service.
- Ability to interpret data from software reports.
- Knowledge of medical terminology.
- Must be able to hear, comprehend and follow directions and must be able to speak, read and write English.
- Must be able to accurately record information provided by software and write legibly.
- American Heart Association Basic Life Support - State of Pennsylvania
- DL - Driver's License_PA - State of Pennsylvania
Company overview
Lehigh Valley Health Network (LVHN) is a major healthcare provider and hospital network based in Allentown, Pennsylvania, serving the Lehigh Valley and Northeastern Pennsylvania regions. Founded in 1899, LVHN operates as a comprehensive healthcare system with 13 hospital campuses, 28 health centers, numerous primary and specialty care physician practices, and multiple urgent care locations. The network's flagship facility, Lehigh Valley Hospital-Cedar Crest, is Pennsylvania's third-largest hospital and features the state's first Level One Trauma Center. LVHN provides a wide range of medical services including specialized institutes for cancer care, heart and vascular treatment, surgical excellence, orthopedics, and neuroscience. The network operates the third-largest heart surgery program in Pennsylvania, performing over 1,200 open-heart procedures annually, and maintains one of the state's largest cancer centers treating over 2,400 new patients each year. In August 2024, LVHN completed a merger with Jefferson Health, becoming part of a larger healthcare system with 32 hospitals and over 700 locations across Pennsylvania. Prior to the merger, LVHN was the largest employer in the Lehigh Valley metropolitan region, with approximately 20,000 employees dedicated to providing comprehensive healthcare services to the community.