Payment Posting Revenue Coordinator

Roles & Responsibilities

• Accurately post a high volume of payments, including patient payments, commercial and government insurance payments, and zero-pay denials, ensuring all transactions are applied to the correct patient accounts in a timely manner.
• Review and validate Explanation of Benefits (EOBs) to confirm correct reimbursement and identify posting discrepancies, escalating issues to the appropriate team for resolution.
• Reconcile daily cash activity, ensuring payments posted align with deposit tickets and that all batches balance according to departmental standards.
• Maintain and update Excel reconciliation spreadsheets to track posted payments, identify variances, and support audit and month-end reporting needs.
• Process financial adjustments, including refunds, voids, recoupments, and contractual adjustments, in accordance with policy and regulatory requirements.
• Collaborate closely with internal departments to resolve unidentified payments, incomplete or inaccurate EOB information, and other revenue cycle issues that affect posting accuracy.
• Achieve and consistently maintain departmental benchmarks for posting accuracy, productivity, and turnaround time, contributing to efficient revenue capture.
• Provide exceptional internal and external customer service, delivering timely, professional communication with colleagues, payers, and practice partners.
• Utilize practice management and automated data systems to research account details, verify insurance information, and retrieve electronic remittance data.
• Participate actively in team meetings, staying informed of workflow updates, process improvements, and organizational initiatives.
• Safeguard all sensitive information, always adhering strictly to HIPAA regulations and internal confidentiality policies.
• Support operational needs during peak workloads, including availability for overtime when required.

Experience / Qualifications

• Minimum of 2 years of payment posting experience in a healthcare environment, preferably within a physician practice, medical group, or clinic setting.
• Strong knowledge of medical terminology, medical claims processing, payment reconciliation, and reimbursement methodologies, including commercial & government payers.
• Proficiency with Office 365 applications, particularly Excel, and experience using healthcare billing, practice management, or revenue cycle management systems.
• Demonstrated ability to manage multiple priorities, meet deadlines, and maintain accuracy in a fast-paced, high-volume environment.
• Experience working with insurance carriers, managed care organizations, and electronic payment processing workflows.
• Excellent written and verbal communication skills, with the ability to collaborate effectively with providers, payers, patients, and internal stakeholders.
• Strong customer service orientation, professionalism, and a commitment to maintaining positive working relationships.
• Proven analytical and problem-solving skills, including the ability to identify discrepancies, research payment variances, and resolve posting issues.
• Detail-oriented with a strong commitment to accuracy, process improvement, and operational efficiency.
• Ability to work independently while contributing effectively as part of a collaborative team environment.
• High school diploma or GED required; Associate degree or coursework in Healthcare Administration, Medical Billing, Coding, or a related field is preferred.
• To be eligible for this position, you must reside in the same country where the job is located.