Payroll Manager

Job Summary

Responsible for day-to-day implementation and execution of Corporate's payroll processes and procedures including the preparation, documentation and disbursement of all payroll payments, payroll taxes and employee benefit payments. Leads process improvement initiatives, compliant with Federal and State regulations.

Job Description

• Oversee day-to-day, multi-state payroll processing to ensure payroll is accurate, timely, and compliant with company policies and applicable requirements; manage payroll procedures, internal controls, system reviews, and upgrades.
• Manage the review of payroll processing and the computation of pay in accordance with company policy, validating results and resolving identified discrepancies.
• Balance and maintain payroll controls; evaluate and investigate system output; identify, determine, and correct out-of-balance conditions; gather payroll data for financial reporting; and assist cross-functional teams with month-end balancing.
• Manage multiple payroll escalations concurrently, investigate errors and concerns, and drive timely resolution while communicating status and outcomes to appropriate stakeholders.
• Maintain current knowledge of federal, state, and local payroll laws and regulations; implement required policy, process, and system updates to support ongoing compliance.
• Manage the review process of personnel records to determine names, rates of pay, occupations of personnel, and changes in wage and occupation of employees on payroll.
• Collaborate cross-functionally with Information Systems, HRIS, Accounting, Payroll Tax, and business leaders to resolve complex issues, improve processes, support accurate financial reporting, and enhance the customer experience.
• Enhance overall customer service experience with SLA level process.
• Manage payroll vendors, including ADP and Equifax, by building effective relationships, evaluating performance and service levels, addressing issues, and ensuring third-party interfaces and processing support meet business requirements.
• Manage the year-end payroll processes.

Management Responsibilities

• Provide strong, visible leadership for the payroll team by setting clear expectations, establishing accountability, and fostering a culture of collaboration, engagement, continuous learning, and operational excellence.
• Lead the training and development of staff through structured onboarding, ongoing coaching, cross-training, knowledge sharing, and individualized development plans that strengthen technical expertise, leadership capabilities, and career readiness.
• Manage team performance by setting measurable goals, conducting timely and meaningful performance reviews, providing regular feedback and recognition, addressing performance gaps, and supporting employee growth and accountability.
• Plan and manage team workload by aligning staffing and assignments with business priorities, monitoring capacity and service metrics, removing barriers, and ensuring payroll deliverables and customer requests consistently meet established service-level agreements (SLAs).
• Champion process improvement by evaluating workflows, controls, service trends, and team feedback; identify and implement scalable solutions that improve accuracy, efficiency, compliance, and the employee experience.
• Lead workforce planning and hiring activities, including assessing staffing needs, defining role requirements, interviewing and selecting qualified candidates, making compensation recommendations, and ensuring new hires are effectively onboarded and positioned for success.