Per Diem Practice Assistance II
Mass General Brigham
Summary
Be the welcoming first point of contact for our patients (no patient care required). You'll keep our clinical practice running smoothly and help every patient feel welcomed and supported from check-in to check-out.
Job description
Job Summary
Be the welcoming first point of contact for our patients (no patient care required). You'll keep our clinical practice running smoothly and help every patient feel welcomed and supported from check-in to check-out.
What You'll Do
- Greet and assist patients and manage check-in, check-out, and appointment scheduling
- Answer phones, help callers with routine questions, and book appointments
- Maintain appointment records, print schedules, and file materials in patient folders
- Process billing forms, scan documents into medical records (LMR), and accept co-payments as needed
- Request medical records and lab results; open and distribute mail and faxes
- Screen and take messages about prior authorizations, provider questions, prescription refills, and test results
- Type forms, records, schedules, and memos as directed
- Serve as a "Super User" for scheduling, registration, and billing systems, training and supporting teammates
- Take on advanced tasks, such as surgical scheduling and schedule changes/blocking, as your skills grow
Work is performed under general supervision. Duties may vary by department.
What You Bring
- High school diploma or equivalent (required)
- 2–3 years of office experience (required)
- Bilingual in English and Spanish (required)
- Proficiency with Microsoft Office Suite and standard office procedures
- Strong written and verbal communication skills
- Excellent organization and time management
- Certified Medical Administrative Assistant (CMAA) credential (preferred)
Requirements
- High school diploma or equivalent
- 2–3 years of office experience
- Bilingual in English and Spanish
- Proficiency with Microsoft Office Suite and standard office procedures
- Strong written and verbal communication skills
- Excellent organization and time management
- Certified Medical Administrative Assistant (CMAA) credential (preferred)
Benefits
- 403(b) Retirement Plan
Company overview
Mass General Brigham is one of the largest integrated healthcare delivery systems in the United States, formed through the merger of Massachusetts General Hospital and Brigham and Women's Hospital. Based in Boston, Massachusetts, this academic medical center system operates multiple hospitals, specialty facilities, and community health centers throughout New England. The organization is renowned for its world-class patient care, cutting-edge medical research, and comprehensive medical education programs. As a teaching affiliate of Harvard Medical School, Mass General Brigham trains the next generation of healthcare professionals while advancing medical science through groundbreaking research initiatives. The system provides a full continuum of healthcare services, from primary care and preventive medicine to complex specialty treatments and emergency services. With a focus on innovation and patient-centered care, Mass General Brigham consistently ranks among the top hospital systems in the nation for clinical excellence and research output.