Per Diem Practice Assistant II, Orthopaedics
Mass General Brigham
Summary
We are seeking support primarily on Wednesdays and Thursdays, with the flexibility to assist on other days as needed. This is a fast-paced ambulatory practice where you'll play a key role in creating a positive patient experience by checking patients in and out, scheduling appointments, and providing outstanding customer service. The ideal candidate is organized, personable, and thrives in a busy environment while delivering compassionate, patient-centered care.
Job description
Essential Functions
- Perform routine administrative duties relating to a clinical service or physician practice office.
- Make patient appointments and maintain appointment records.
- Greet and assist patients.
- Answer telephones, assist callers with routine inquiries, and schedule appointments.
- Process patient billing forms and scan documents to patient medical records/EPIC.
- Call for patient medical records and laboratory test results.
- Open and distribute unit mail or faxes.
- May be required to accept co-payments.
- Handles, screens, and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.
- Acts as "Super User" for scheduling, registration, and billing systems.
- Provides assistance and training to others in these areas.
- May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at a more advanced competency level.
Qualifications
Education: High School Diploma or Equivalent required
Experience: Office experience of 2-3 years required
Skills & Abilities
- Proficiency with all Office Suite, Knowledge of office operations and standards, and understanding of office procedures including filing, copying, scanning, printing, and faxing.
- Ability to use the phone system to manage more non-routine phone calls and solve routine issues as appropriate.
- Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.
- Understanding written sentences and paragraphs in work-related documents, corresponding and communicating with others clearly and effectively (including composing/editing e-mails, memos, and letters), and taking complete and accurate messages.
- Managing one's own time and the time of others.
- Well-organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.
Requirements
- High School Diploma or Equivalent required
- Office experience of 2-3 years required
- Proficiency with all Office Suite
- Knowledge of office operations and standards
- Understanding of office procedures including filing, copying, scanning, printing, and faxing
- Ability to use the phone system to manage more non-routine phone calls and solve routine issues
- Communicating effectively in writing as appropriate for the needs of the audience
- Talking to others to convey information effectively
- Understanding written sentences and paragraphs in work-related documents
- Corresponding and communicating with others clearly and effectively
- Taking complete and accurate messages
- Managing one's own time and the time of others
- Well-organized and good time management skills
- Ability to manage multiple tasks effectively
- Ability to follow established protocols
- Ability to work within systems
Benefits
- Comprehensive benefits
- Career advancement opportunities
- Recognition programs
Company overview
Mass General Brigham is one of the largest integrated healthcare delivery systems in the United States, formed through the merger of Massachusetts General Hospital and Brigham and Women's Hospital. Based in Boston, Massachusetts, this academic medical center system operates multiple hospitals, specialty facilities, and community health centers throughout New England. The organization is renowned for its world-class patient care, cutting-edge medical research, and comprehensive medical education programs. As a teaching affiliate of Harvard Medical School, Mass General Brigham trains the next generation of healthcare professionals while advancing medical science through groundbreaking research initiatives. The system provides a full continuum of healthcare services, from primary care and preventive medicine to complex specialty treatments and emergency services. With a focus on innovation and patient-centered care, Mass General Brigham consistently ranks among the top hospital systems in the nation for clinical excellence and research output.