Performance Excellence Manager

Primary Responsibilities

• Define, document, and update enterprise process standards, playbooks, and operational models in collaboration with SME's.
• Lead and support the implementation of Lean Management System practices, including Standard Work, Leader Standard Work, Daily/Tier Management, Visual Management, Gemba, structured problem solving/A3, and other continuous improvement routines.
• Partner with Operations leaders and CI to identify operational gaps, reduce variation, improve flow, and sustain improvements through standardized management systems.
• Develop and partner with Field Leadership a compliance framework to ensure adherence to standard models and operational and quality expectations.
• Establish and manage a maturity model that assesses adoption of standard processes and identifies where support is needed.
• Work with key stakeholders & CI Manager(s) to evaluate standardized processes for ongoing improvement without sacrificing consistency or compliance.
• Ability to use data to identify, assess, plan and lead process improvement opportunities to enhance team productivity, standardization efforts, and cost reduction services across the donor center E2E process.
• Assess challenges, metrics, effectiveness of donor centers operational processes for improvement in business objectives. This will include analysis of areas such as labor, marketing, customer service, compliance, training and internal systems.
• Work closely with inter-departmental teams and Operations leadership to conduct process audits, operational reviews, and gap assessments to measure conformance and identify improvement opportunities.
• Design, develop and facilitate Lean / Continuous Improvement training and capability-building programs for Operations leaders and teams.
• Coach leaders and teams in the practical application of Lean principles, structured problem solving, and improvement methodologies.
• Support train-the-trainer and internal champion development to build sustainable Continuous Improvement capability across the organization.
• Develop and implement solutions for donor centers that have non-conformance with standard models/practices’ i.e. partner with Training if opportunities with education and knowledge.
• Develop and deliver training, communication, and coaching programs to promote understanding and adoption of standard practices.
• Stay abreast of industry’s best practices and emerging trends in continuous improvement methodologies.
• Collaborate with Operations, Quality, Training, and Remediation Teams to embed standardization in new center openings, Integrations, or Centers requiring remediation.
• Focus on company-wide and inter-departmental processes that require a high degree of collaboration and communication.
• Work with Center Managers management in identifying Standardization opportunities within the center network business unit.
• Accountable to Responsible for identifying, developing, implementing and monitoring KPIs for project outcomes.
• Use operational data, KPIs and performance trends to identify improvement opportunities, support root cause analysis, measure impact, and monitor sustainment.
• Partner with analytics resources as needed to support data-driven decision making and improvement initiatives.
• Other tasks and assignments as instructed by management.

Knowledge, Skills, and Abilities

• Must understand the principles of Process governance and compliance mindset.
• Plasma collection background preferred.
• Demonstrated hands-on experience implementing Lean / Operational Excellence practices in a multi-site operational environment.
• Strong facilitation, coaching and change leadership skills, with the ability to influence leaders and teams without direct authority.
• Experience developing and delivering Lean / Continuous Improvement training.
• Demonstrated knowledge of safety, quality, and manufacturing programs.
• Demonstrated understanding of continuous improvement methodologies and ability to implement effective improvement strategies and solutions.
• Excellent interpersonal and organizational skills, ability to handle diverse situations, and manage multiple projects.
• Highly motivated, passionate with a lean mindset, while coaching people in continuous improvement and standardization methodologies.

Education and Experience

• 4-year college degree in Business, Education, or Engineering.
• Prior training and certification as a Six Sigma Black Belt in root cause investigations is required.
• Lean Six Sigma Black Belt or equivalent advanced Lean / Continuous Improvement certification strongly preferred.
• Certification in Change Management and Stakeholder Management preferred.
• Requires a minimum of 8-10+ years in Performance/Operational excellence, operational governance, or process management.
• Proven ability to develop and maintain enterprise standards and compliance frameworks.
• Experience in Training or influencing people without authority.