Pharmaceutical Data Entry Technician

Summary

Reporting to the Workflow Data Manager, the Data Entry Technician plays a pivotal role in ensuring the seamless processing of prescriptions and maintaining efficient communication with prescribers, healthcare professionals, and internal departments. The Data Entry Technician is responsible for triaging incoming calls, organizing emails and workspaces, and executing precise data entry tasks within defined timeframes. This role processes a high volume of prescriptions daily, meeting performance targets with proficiency.

Essential Functions

• Triage incoming calls from prescribers, nurses, and facilities; prioritize and route calls to the appropriate department.
• Provide excellent customer service by answering phones and addressing inquiries.
• Maintain email correspondence and keep desks organized for streamlined operations.
• Perform accurate and timely data entry tasks, including processing prescriptions, handling errors and rejections, and managing corresponding emails and phone calls.
• Process a minimum of 200 prescriptions per day/25-30 prescriptions per hour to meet efficiency goals.
• Handle billing claims and rejections to ensure accurate reimbursement.
• Accurately process billing insurance information for prescriptions.
• Liaise with the production department and pharmacists to ensure timely and accurate delivery of medications.
• Receive prescriptions electronically, via Fax, or over the phone from physicians.
• Enter prescriptions into the system, process them, and present them to the pharmacist for verification.
• Contact physicians or facilities for clarification if any information is missing from the prescription.
• Maintain effective communication with nurses, doctors, pharmacists, production, filling, and IV specialists.

Minimum Requirements

Education & Experience: High School Diploma or G.E.D. and 1-3 years of data entry experience; or an equivalent mix of education and experience. Long term care pharmacy experience preferred, PTCB certification strongly preferred.

Computer Skills: Intermediate computer proficiency. Pharmacy and medication distribution software (EMAR, Pyxis Medbank, Frameworks) preferred.

Language Skills: Ability to read and interpret documents such as medication documentation, business correspondence and procedure manuals; ability to write routine reports and business correspondence; ability to speak effectively, both in person and by telephone, to customers or employees of the organization.

Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs; ability to understand and interpret statistical reports, data charts and graphs.