Pharmacist Local Specialty

Job Summary

Provides pharmacy consulting services with empathy to patients regarding the effective usage of medications and awareness with drug interactions. Responsible for overseeing the daily operations of the pharmacy department and is accountable for workflow management, clinical management of patients, continuous quality improvement, adherence to policy and procedure, compliance with internal and external regulatory bodies, pharmacy sales, expense control and inventory management, and image through the accurate filling of prescriptions, and ensuring the highest level of customer service.

Patient Experience

• Models and shares customer service best practices with all team members to deliver a distinctive and joyful experience.
• Responds to patient inquiries and complaints in a timely manner and answers questions to ensure a positive patient experience.

Operations

• Manages the daily operation of the pharmacy department.
• Improves prescription numbers, pharmacy sales, profit, and image through the accurate filling of prescriptions.
• Reports prescription errors immediately and adheres to Company policies and procedures relating to prescription incidents and the Quality Improvement Program.
• Complies with all federal and state laws and regulations and Company policies governing all drugs and products; maintains required records, documentation, and reports.
• Recommends and implements asset protection controls and procedures to identify and minimize profit loss.
• Improves and maintains pharmacy department housekeeping, maintenance, and appearance for the safety, health, and well-being of patients and team members.
• Controls the store's safe and bank, including electronic register readings, cash withdrawals, cash accounts, daily cash reports, and other cash management reports.
• Assures proper operation and maintenance of pharmacy department systems and equipment.
• Maintains awareness of third-party pharmacy business opportunities and assures proper administration and implementation of third-party pharmacy systems and procedures.
• Manages and controls Prescription Department inventory; adheres to Company buying procedures and orders merchandise from proper sources.

People & Performance Management

• Supervises pharmacy department team members to assure performance of required functions and adherence to Company policies and procedures.
• Ensures proper licensure of all pharmacy department personnel.
• Confirms pharmacy department employees are trained in all required functions regarding payer and pharmaceutical contractual requirements.

Training & Personal Development

• Maintains current knowledge and required licensing/credentialing/certification as established by federal and state regulations.
• Seeks professional development by monitoring one's performance, solicits constructive feedback, and leverages pharmacy manager as mentor and coach.
• Maintains current knowledge and skills related to pharmacy and healthcare by reading pharmacy related journals and company publications.

Communications

• Maintains and develops good working relationships with physicians and other health professionals.
• Works collaboratively, along with the Local Specialty Pharmacy staff.