Pharmacy A/R Support Representative
ScriptPro LLC
Summary
The Pharmacy Accounts Receivable Support Representative plays a key role in supporting ScriptPro's Financial Advantage initiative. In this position, you will work within customers' pharmacy reconciliation platforms to manage prescription transaction payment processing, oversee accounts receivable activities, ensure compliance, generate reports, and help resolve issues as they arise. Success in this role requires strong attention to detail, effective collaboration, and a solid understanding of pharmacy-related financial processes.
Job description
Scope of the Role
- Establish and maintain effective relationships with customers and insurance payers
- Monitor and manage the import of client sales transmissions
- Retrieve, download, and input payment file data
- Monitor and import daily deposit data
- Reconcile payments and remittance details
- Investigate and resolve payment exceptions
- Provide responsive and professional customer service
- Collaborate with other team members and customers to ensure data accuracy and timely issue resolution
- Maintain documentation of processes and procedures to support consistency and compliance
- Identify opportunities for process improvement and contribute to system enhancements
- Ensure adherence to HIPAA and other regulatory requirements related to patient and payment data
- Perform additional duties and support projects as assigned
Required Qualifications
- Bachelor's degree preferred
- 3+ years of experience as a retail pharmacy technician
- Proficiency in Microsoft Excel and familiarity with other Microsoft Office applications
- Ability to manage and organize data files
- Strong problem-solving skills
- Strong written and verbal communication skills
- Ability to prioritize tasks and manage time effectively in a deadline-driven environment
- Pharmacy experience preferred
Remote Work Requirements
- Must have high-speed reliable internet access with a hard-wired connection
- Must have a distraction free home office workspace
- Must be willing to participate in video virtual meetings (camera on)
Requirements
- Bachelor's degree preferred
- 3+ years of experience as a retail pharmacy technician
- Proficiency in Microsoft Excel and familiarity with other Microsoft Office applications
- Ability to manage and organize data files
- Strong problem-solving skills
- Strong written and verbal communication skills
- Ability to prioritize tasks and manage time effectively in a deadline-driven environment
- Pharmacy experience preferred
Benefits
- Medical, Dental & Vision
- Short-Term Disability
- Company Paid Life Insurance
- Long-Term Disability
- On-Campus Gym
- Vitality Wellness Program
- Paid Time Off (PTO)
- Parental Leave
- Paid Holidays
- Paid Volunteer Hours
- Employee Assistance Program
- 401(k) Matching
- Financial Investment Services
- Employee Discounts
Company overview
ScriptPro LLC is a leading pharmacy automation company founded in 1994 and headquartered in Mission, Kansas. As a pioneer in robotic prescription dispensing systems, ScriptPro revolutionized pharmacy operations with its initial SP 200 Robotic Prescription Dispensing System. The company specializes in developing and providing comprehensive robotics-based pharmacy management, workflow, and telepharmacy systems that optimize retail, ambulatory, and long-term care pharmacy services. ScriptPro offers over 200 pharmacy automation and management system products, including robotic dispensing systems, pharmacy management software, and workflow solutions that enhance medication safety, accuracy, and operational efficiency. With a strong focus on innovation, ScriptPro's solutions help pharmacies streamline operations, reduce staffing costs, and improve patient care through advanced automation technology. The company serves a diverse client base across the United States, Canada, and other international markets, with particular strength in serving VA pharmacies and healthcare systems.