Pharmacy Customer Care Representative
Synchrony Pharmacy Louisville
Summary
Acts as a liaison between all customers and the pharmacy. Assists with complaints, orders, errors, account questions, billing, and other queries.
Job description
Duties
- Provides customer service and issue/resolution.
- Partners with Pharmacy to obtain necessary prescriptions for controlled drugs.
- Resolves rejections, denials and PA's associated with all adjudicated Medicaid, Medicare D or Private Insurance claims.
- Connects with prospective patients for Onboarding and assists with Patient follow-up and inquiries as directed by the Pharmacist In Charge.
- Serves as the communication liaison regarding medication or resident coverage issues with Executive Directors, Pharmacist in Charge, Responsible Parties, Physicians, PDP's/Insurance plans.
- Provides training to other staff necessary to successful performance, company standards and expectations and cross-functional awareness and proficiencies.
- Maintains confidentiality of all patient and/or employee information to assure patient and/or employee rights are protected.
- Assists with special projects as needed.
- Meets Expectations of Excellence for position.
- Supports location, departmental goals, and the overall objectives of the Company.
- Complies with all laws, regulations and standards of ethical conduct.
- Responsible for uncompromising levels of cleanliness and safety.
- Leads by Example (LBE), upholds and promotes the culture, mission and values of the Company.
- Performs all job duties with a friendly positive and team-oriented approach.
- Maintains professional/technical competencies and proficiencies for job responsibilities.
- Complies with all Company policies, procedures, rules and standards.
Requirements
- High School diploma or equivalent. Associates degree preferred.
- Iowa Pharmacy Technician License.
- One (1) to three (3) years' customer service experience. Healthcare, senior living industry, pharmacy or long-term care environment preferred.
- Minimum one (1) year multi-facility experience preferred.
- Exemplary computer skills that include knowledge of the Microsoft Office Suite of products.
Benefits
- Competitive salaries
- Weekly pay
- Wage increases
- Student loan repayment
- Scholarships
- Tuition reimbursement
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- 401(k) match
- Attendance bonuses
- Referral bonuses
- Gas bonuses
- Employee recognition ceremonies
Company overview
Synchrony Pharmacy is a specialized pharmaceutical services company headquartered in Louisville, Kentucky, that focuses exclusively on serving senior living communities and skilled nursing facilities. Founded in 1994, the company has established itself as a leading provider of comprehensive pharmacy solutions tailored to the unique needs of long-term care residents. With over 8 million prescriptions dispensed annually, Synchrony Pharmacy serves more than 400 senior living communities across 20 states through multiple distribution centers. The company offers a complete range of services including medication dispensing, clinical support, pharmacogenomic testing, and specialized programs like Rx@HOME aimed at reducing hospital readmissions. Their operational model combines innovative technology with personalized service, providing 24/7 pharmacy support, managed delivery systems, and cost-containment strategies. Synchrony Pharmacy's experienced leadership team brings over 100 years of collective expertise in senior living pharmacy services, ensuring operational excellence and client success while maintaining the highest clinical standards and regulatory compliance.