Pharmacy Enrollment Coordinator

Overview

The Pharmacy Enrollment Coordinator is responsible for managing patient referrals, coordinating program enrollment, gathering required intake information, and ensuring accurate medication lists to support timely medication delivery. This role serves as a liaison between patients, family members, home health nurses, facility staff, prescribers, and the pharmacy team to ensure a smooth enrollment process and positive patient experience.

The ideal candidate is patient, empathetic, detail-oriented, and an effective communicator who can manage multiple priorities while providing exceptional customer service.

Schedule: Monday - Friday 9am-5:30pm

Responsibilities

• Follow up on patient referrals received electronically, by phone, or through other referral channels.
• Communicate with patients, family members, caregivers, and healthcare providers to explain the program and facilitate enrollment.
• Obtain all required patient intake information and coordinate enrollment from initial referral through completion.
• Coordinate with patients, family members, home health nurses, facility staff, and prescribers to ensure medication lists are accurate and up to date.
• Communicate medication discrepancies, changes, and outstanding information to the appropriate prescriber or pharmacy team member for resolution.
• Liaise between patients, stakeholders, and the pharmacy team to coordinate medication needs and deliveries.
• Address patient and caregiver inquiries, provide program-specific information, and ensure timely follow-up to promote patient satisfaction.
• Maintain accurate and timely records of patient interactions, referral activity, enrollment status, and intake information in designated systems.
• Identify enrollment barriers, proactively resolve issues, and communicate updates to the appropriate team members.
• Perform other duties and special projects as assigned by management to support branch operations and program success.

Qualifications

• Nationally Certified Pharmacy Technician (CPhT) preferred but not required.
• Excellent verbal and written communication skills, with the ability to explain program information clearly and patiently.
• Strong commitment to exceptional customer service and the ability to build positive relationships with patients, families, and healthcare professionals.
• Ability to collaborate effectively with cross-functional teams, including clinicians, pharmacy personnel, leadership, and administrative staff.
• Strong organizational skills, attention to detail, and the ability to manage multiple priorities while meeting deadlines and/or quotas.
• Effective problem-solving skills, adaptability, and professionalism when navigating complex situations.
• Commitment to accurate documentation, patient confidentiality, and compliance with HIPAA and company policies.

Remote Work Requirements

Must have a reliable, high-speed internet connection and a quiet, HIPAA-compliant work environment suitable for handling confidential patient information. Must follow all company policies regarding patient privacy, information security, and remote work practices.