Pharmacy Operations Manager
Walgreens
Summary
Accountable for performing day-to-day non-clinical pharmacy operations and administrative activities; ensures efficient pharmacy workflow and a positive patient experience. Serves as a full-time certified pharmacy technician.
Job description
Customer Experience
- Engages customers and patients by greeting them and offering assistance with products and services
- Resolves customer complaints and responds to requests in a timely manner
- Models and shares customer service best practices
- Develops strong relationships with customers by anticipating needs
- Enhances customer experience by increasing focus on healthcare services
Operations
- Assists pharmacist in delivery of patient care including patient registration, prescription data entry, preparation of medications, counting, and verifying where allowed by law
- Completes patient and physician calls under pharmacist supervision
- Assists with healthcare service offerings including administering vaccines and health screenings
- Delegates, directs, and assigns non-clinical work in the pharmacy
- Prepares and files reports and records required by company and government agencies
- Manages core pharmacy workflow and drives excellence in pharmacy operations
- Coordinates and organizes pharmacy daily schedule of activities
- Recommends allocation of pharmacy hours
- Assures pharmacy is clean, neat, orderly, and stocked
- Manages annual inventory preparation
- Drives new technology/process roll out and champions change
- Assures proper operation and maintenance of pharmacy department equipment
- Maintains knowledge of asset protection techniques and supports diversion monitoring
- Ensures accurate processing of insurance claims and follows up with insurance companies
- Assists Store Manager and Pharmacy Manager in analyzing and improving pharmacy financials
- Manages Community Outreach Portal and coordinates off-site immunization clinics
People & Performance Management
- Leads performance management of technicians including discipline and termination decisions
- Holds technicians accountable for attendance and timeliness
- Accountable for technician hiring, on-boarding, training, and scheduling
- Monitors timely training completion
- Identifies gaps in pharmacy operations knowledge and supports team training
- Assists Pharmacy Manager in monitoring licensures, registrations, and certifications
- Ensures proper procedures for selection, recruitment, record retention, and training
Training & Personal Development
- Maintains PTCB certification through designated training program and/or state required certification/registration
- Maintains and enhances knowledge and skills related to pharmacy and healthcare
- Obtains necessary certifications, education credits, and training
- Seeks professional development and leverages Healthcare Supervisor as mentor
Communication
- Communicates with pharmacy team and relays messages from support center
- Participates in key store/pharmacy meetings and weekly check-ins with Store Manager
Requirements
- High School Diploma, GED, or equivalent
- PTCB or ExCPT certification (except in Puerto Rico)
- One year of work experience as a pharmacy technician in a retail or hospital setting
- Must be fluent in reading, writing, and speaking English (except in Puerto Rico)
- Willingness to work flexible schedule, including evening and weekend hours
- Willingness to obtain active immunization certification within 90 days of hire (except in Community Specialty Pharmacy and Health System Pharmacy locations)
- Previous people management/leadership experience (preferred)
- Previous work experience with Walgreens with Exceeding Expectation on last performance evaluation (preferred)
Benefits
- Health Insurance
- Pharmacy Benefits
- Professional Development
Company overview
Walgreens is one of the largest retail pharmacy chains in the United States and a key component of Walgreens Boots Alliance, Inc., a global leader in retail pharmacy, wholesale, and healthcare. Founded in 1901, Walgreens operates approximately 9,000 retail locations across all 50 states, the District of Columbia, Puerto Rico, and the U.S. Virgin Islands. The company provides comprehensive pharmacy services, prescription fulfillment, over-the-counter medications, health and wellness products, and personal care items. Beyond traditional retail pharmacy, Walgreens has expanded into healthcare services through its Healthcare Clinics, offering basic medical services, vaccinations, and health testing. The company plays a critical role in the U.S. healthcare system by providing accessible medication management, immunization services, and health consultations to millions of customers daily. Walgreens also operates specialty pharmacy services and has developed digital health platforms to enhance patient engagement and medication adherence.