Pharmacy Ops Lead Fulfillment Center

Job Summary

The Pharmacy Operations Lead supports daily Micro Fulfillment Center (MFC) activities to ensure timely, accurate, and compliant prescription fulfillment for Walgreens pharmacies. Performs oversight of prescription workflow activities in an assigned function to drive operational excellence. Provides daily support to team members to ensure they provide a first in class fulfillment service. Collaborates to assign, monitor and review the day-to-day work of team members and provides technical guidance. This role provides advanced technical support for escalated issues, assists with pharmacy workflow tasks, and ensures high-quality service in accordance with federal and state regulations, company policy, and pharmacy standards.

Job Responsibilities

• Owns shift readiness and execution by coordinating staffing, workflow prioritization, and real-time adjustments to ensure safe, accurate, and on-time prescription fulfillment.
• Deploys and guides team members on the floor to meet productivity and service expectations, providing direction and coordination.
• Enables team capability and operational readiness through onboarding support, training facilitation, and real-time coaching that reinforces correct behaviors and standards.
• Champions safety, quality, and compliance by reinforcing standard work, monitoring adherence to regulatory requirements, and escalating risks, errors, or critical issues appropriately.
• Monitors operational performance and drives consistency by reviewing productivity and quality metrics, sharing insights with the Group Supervisor, and reinforcing continuous improvement practices.
• Builds and maintains strong working relationships with internal teams, support teams, and other partners.
• Performs pharmacy-related duties under the direction of a Group Supervisor or Pharmacist.
• Reports any prescription errors immediately to the pharmacist on duty and adheres to policies related to Good Faith Dispensing and quality assurance.
• Supports inventory processes such as ordering, unpacking, organizing, and storing pharmaceutical products.
• Assists in filing claims related to overages, shortages, or damaged items.
• Maintains a clean, organized, and well-stocked work environment within the Micro Fulfillment Center.
• Earns and maintains PTCB or ExCPT certification through the designated training program and/or state required certification/registration.
• Leads inventory management activities, such as ordering, unpacking, sorting, checking and storing shipment of pharmaceuticals.
• Ensures compliance with all federal, state, and local regulations, as well as company policies (e.g., HIPAA, fraud prevention, productivity standards, and quality expectations).

External Basic Qualifications

• High school diploma/GED
• Earns and maintains PTCB or ExCPT certification through the designated training program and/or state required certification/registration.
• Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
• Basic level PC skills (for example: start up and shut down computer, use mouse to point and click, start and close programs, switch between programs, save files, print documents and/or access information online)

Preferred Qualifications

• Experience in pharmacy operations, distribution, fulfillment, or other related healthcare environments.
• Familiarity with Walgreens pharmacy systems and workflows.
• Strong problem-solving skills with the ability to handle escalated issues.