Pharmacy Product Manager

Responsibilities

• Lead the development, enhancement, and lifecycle management of pharmacy products and services, including specialty pharmacy programs, patient support offerings, clinical programs, adherence initiatives, and technology-enabled pharmacy solutions. Manage initiatives from ideation through implementation, measurement, and continuous improvement.
• Partner with pharmacy operations, clinical services, technology teams, program management, Hub operations, compliance, and business development to define product requirements, prioritize enhancements, and execute strategic initiatives.
• Analyze pharmacy market trends, industry regulations, payer dynamics, manufacturer requirements, and customer feedback to identify opportunities for product innovation and operational efficiencies.
• Define business requirements, workflows, and success metrics for new pharmacy products and enhancements. Support product implementation through project planning, stakeholder engagement, testing, training, and launch activities.
• Serve as the voice of pharmacy operations and end users to ensure solutions support patient, provider, manufacturer, and pharmacy needs while maintaining compliance and operational excellence.
• Assist in the development of business cases, product roadmaps, performance reporting, and recommendations to support strategic decision-making and portfolio growth.

Qualifications

Education, Degree Requirements, and Certifications

• PharmD or B.S. Pharmacy required.
• Advanced healthcare or business degree preferred.
• Active pharmacy license required.

Experience

• 3–5 years of product management, pharmacy operations, healthcare operations, or related experience required.
• Specialty pharmacy experience strongly preferred.
• Experience working with pharmaceutical manufacturers, patient support programs, hub services, or payer programs preferred.
• Experience leading cross-functional initiatives and implementing operational or technology solutions preferred.

Knowledge

• Understanding of specialty pharmacy operations, limited distribution networks, dispensing workflows, patient support services, and medication access programs.
• Knowledge of pharmacy reimbursement, payer requirements, and pharmaceutical manufacturer programs.
• Understanding of healthcare regulations and compliance requirements, including HIPAA and pharmacy practice standards.
• Knowledge of product management principles, business case development, and product lifecycle management.

Skills

• Excellent written and verbal communication skills.
• Strong analytical, problem-solving, and strategic thinking skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong project management and stakeholder management skills.
• Ability to build relationships across clinical, operational, and technical teams.
• Proficiency in using data and performance metrics to drive decisions.

Competencies

• Effectively communicates product vision, priorities, and recommendations to stakeholders at all organizational levels. Builds alignment across departments and drives consensus.
• Understands the needs of patients, providers, manufacturers, and pharmacy teams and incorporates those needs into product design and enhancement decisions.
• Evaluates operational, financial, and regulatory considerations to make sound recommendations and informed business decisions.
• Identifies opportunities to improve pharmacy workflows, operational efficiency, and service delivery while maintaining compliance and quality standards.
• Takes ownership of deliverables and consistently achieves objectives through effective planning, prioritization, and execution.

Travel Requirements

• Willingness to travel for client meetings, industry conferences, pharmacy site visits, and internal collaboration as needed.

Compliance Requirements

• Adhere to all Company Policies, Procedures, and training consistent with ConnectiveRx's Information Security and Compliance Programs, including SOC1, SOC2, PCI, and HIPAA requirements.
• Maintain strict compliance with company and client policies regarding business rules and ethics, as well as applicable local, state, and federal laws.