Pharmacy Sales & Marketing Account Manager
Guardian Pharmacy
Summary
As a key member of the local management team, assist in achievement of budget through sales to new clients, increasing sales to existing clients. Work with President, Director, Sales & Marketing and Director, Finance & Admin to evaluate potential profitability of any new business prior to proposal. Responsible for building a positive working relationship with all clients by resolving issues/problems, advising clients on regulatory issues, and training client staff as needed.
Job description
Attributes Required
- Work Ethic/Integrity – must possess intrinsic drive to excel coupled with values in line with company philosophy
- Leadership – ability to lead project teams to deadlines, while maintaining strong team orientation
- Relational – ability to build relationships with business unit management and become “trusted advisor”
- Strategy and Planning – ability to think ahead, plan and manage time efficiently
- Problem Solving – ability to analyze causes and solve problems at both a strategic and functional level
- Team Oriented – ability to work effectively and collaboratively with all team members
Essential job functions
- Call and visit current customers to enhance and facilitate positive working relationships between customers and the pharmacy
- Market pharmacy as preferred provider of pharmacy services to existing customer base to increase penetration of services and patients served
- Act as liaison with pharmacy operations to maintain high level of service level to customers, following all service related issues through to resolution.
- Maintain customer relationships and perform as an “expert” advisor to facilitate problem-solving with the goal of 100% customer retention
- Ensure initial servicing of new customer residents is smooth and error free by acting as liaison/quality assurance point person upon startup of service
- Responsible for the training of new facility staff during start up
- Assist in data collection of new facility start-ups to ensure smooth and error free start up
- Provide consulting services to customers to assist in compliance
- Provide in-service training to customer staff as needed
- Participate in marketing efforts to potential customers
- Actively participate in local association meetings related to assisted living/long term care facilities
- Required to work in pharmacy operations on an as needed basis, providing assistance in the areas of medical records and order entry
- Other essential functions and duties may be assigned as needed
Education and/or Certifications
- High School Diploma or GED required; Bachelor’s degree preferred
- Valid driver’s license and clean driving record
- Nursing/healthcare background preferred
- Pharmacy Technician license/certification/registration (per state requirement) preferred; National Certification preferred (PTCB)
- Experience in sales and/or account management preferred
Skills and Qualifications
- Excellent customer relations skills and ability to build strong customer relationships
- Ability to work independently and deliver to deadlines
- Ability to solve problems with minimal direction
- Great attention to detail and accuracy
- Ability to excel in a fast-paced, team-oriented environment working on multiple tasks simultaneously, while adhering to strict deadlines
- Quality minded; motivated to seek out errors and inquire when something appears inaccurate
- Salesforce or similar CRM experience a plus
- Knowledge of LTC or pharmacy industry
Work Environment
- Requires up to 75% travel, by air and ground
- Ability to work flexible hours
Requirements
- High School Diploma or GED required
- Valid driver’s license and clean driving record
- Excellent customer relations skills and ability to build strong customer relationships
- Ability to work independently and deliver to deadlines
- Ability to solve problems with minimal direction
- Great attention to detail and accuracy
- Ability to excel in a fast-paced, team-oriented environment working on multiple tasks simultaneously, while adhering to strict deadlines
- Quality minded; motivated to seek out errors and inquire when something appears inaccurate
- Knowledge of LTC or pharmacy industry
Benefits
- 401(k) Matching
- Medical, Dental & Vision
- Health Savings Accounts
- Flexible Spending Accounts
- Company-paid Basic Life Insurance
- Accidental Death & Dismemberment
- Company-paid Long-Term Disability
- Optional Short-Term Disability
- Voluntary Employee and Dependent Life Insurance
- Accident and Critical Illness Insurance
- Dependent Care Flexible Spending Accounts
- Employee Assistance Program (EAP)
- Guardian Angels Employee Assistance Fund
- Paid Holidays
- Sick Days
- Vacation Benefits
Company overview
Guardian Pharmacy is a pharmaceutical company specializing in the manufacturing and distribution of pharmaceutical products. As a pharmaceutical manufacturer, Guardian Pharmacy focuses on developing, producing, and supplying medications to healthcare providers, pharmacies, and patients. The company operates within the pharmaceutical manufacturing sector, which involves the production of prescription drugs, over-the-counter medications, and potentially specialized pharmaceutical formulations. Pharmaceutical manufacturing companies like Guardian Pharmacy play a critical role in the healthcare ecosystem by ensuring the availability of essential medications, maintaining quality control standards, and adhering to regulatory requirements set by health authorities. These companies typically engage in various aspects of the pharmaceutical value chain, including research and development, formulation development, manufacturing processes, quality assurance, packaging, and distribution. Guardian Pharmacy's operations likely involve producing both generic and branded pharmaceutical products, serving healthcare markets with essential medicines that address various medical conditions and therapeutic needs.