Pharmacy Technician Customer Relations Specialist
Guardian Pharmacy
Summary
Under the supervision of the management team, assist in identifying and meeting the needs of current customers in an effort to provide complete customer satisfaction. Responsible for building a positive working relationship with all customers by resolving issues/problems and training customer staff as needed.
Job description
Attributes Required
- Work Ethic/Integrity – must possess intrinsic drive to excel coupled with values in line with company philosophy
- Relational – ability to build relationships with business unit management and become “trusted advisor”
- Strategy and Planning – ability to think ahead, plan and manage time efficiently
- Problem Solving – ability to analyze causes and solve problems at both a strategic and functional level
- Team Oriented – ability to work effectively and collaboratively with all team members
Essential Job Functions
- Call and visit current customers to enhance and facilitate positive working relationships between customers and the pharmacy
- Check in cycle medications at designated facilities
- Educate staff on changes in orders as it pertains to cycle medications
- Act as liaison with pharmacy operations to maintain high level of service level to customers, following all service related issues through to resolution
- Respond to emerging or immediate customer issues
- Maintain customer relationships and perform as an “expert” advisor to facilitate problem-solving with the goal of 100% customer retention
- Understand Medication Observation Record (written and electronic) documentation to assist facilities thru feedback when discrepancies noted
- Report all relevant information on customer service issues / complaints to immediate Supervisor
- Complete daily activity/cycle check in report for immediate supervisor
- Speak with direct supervisor(s) daily to provide agenda for the day
- Participate in the QA process by generating “problem tickets” utilizing Variance Reports
- Courteously respond to calls/emails from customers, routing them as appropriate to ensure top service level
- Update Marketing through signage at sites (contact lists, educational topics, etc.)
- Collaborate with pharmacy team and facilities to retrieve census updates
- Document returns accordingly for timely credits and inventory updates
- Cross sell Guardian services to any and all "non-clients" when opportunities arise
- Other essential functions and duties may be assigned as needed
Education and/or Certifications
- High School Diploma or GED
- Bachelor's Degree (Business, Sales, or Marketing) preferred
- Driver’s license
Skills and Qualifications
- 1+ years of related experience (advanced degree may substitute for experience)
- Advanced computer skills; pharmacy operations system experience preferred
- Ability to work independently and deliver to deadlines
- Ability to solve problems with minimal direction
- Great attention to detail and accuracy
- Ability to excel in a fast-paced, team-oriented environment working on multiple tasks simultaneously, while adhering to strict deadlines
- Quality minded; motivated to seek out errors and inquire when something appears inaccurate
- Excellent customer relations skills and ability to build strong customer relationships
- Experience working in long term care pharmacy and/or institutional patient care setting, such as assisted living or skilled nursing home and/or have knowledge of the environment
Work Environment
- Requires by ground
- Ability to work flexible hours
Requirements
- Florida Pharmacy Technician License Required
- High School Diploma or GED
- Driver’s license
- 1+ years of related experience (advanced degree may substitute for experience)
- Ability to be flexible is required
- Leadership experience preferred
- Sales Force experience is a plus
- Bachelor's Degree (Business, Sales, or Marketing) preferred
- Advanced computer skills; pharmacy operations system experience preferred
Benefits
- 401(k) Matching
- Medical, Dental & Vision
- Health Savings Accounts
- Flexible Spending Accounts
- Company-paid Basic Life Insurance
- Accidental Death & Dismemberment
- Company-paid Long-Term Disability
- Short-Term Disability
- Voluntary Life Insurance
- Accident and Critical Illness Insurance
- Dependent Care FSA
- Employee Assistance Program
- Paid Holidays
- Paid Sick Days
- Generous Vacation Benefits
Company overview
Guardian Pharmacy is a pharmaceutical company specializing in the manufacturing and distribution of pharmaceutical products. As a pharmaceutical manufacturer, Guardian Pharmacy focuses on developing, producing, and supplying medications to healthcare providers, pharmacies, and patients. The company operates within the pharmaceutical manufacturing sector, which involves the production of prescription drugs, over-the-counter medications, and potentially specialized pharmaceutical formulations. Pharmaceutical manufacturing companies like Guardian Pharmacy play a critical role in the healthcare ecosystem by ensuring the availability of essential medications, maintaining quality control standards, and adhering to regulatory requirements set by health authorities. These companies typically engage in various aspects of the pharmaceutical value chain, including research and development, formulation development, manufacturing processes, quality assurance, packaging, and distribution. Guardian Pharmacy's operations likely involve producing both generic and branded pharmaceutical products, serving healthcare markets with essential medicines that address various medical conditions and therapeutic needs.