Pharmacy Technician / Customer Service
PharMerica
Summary
PharMerica is hiring full-time Customer Service Pharmacy Technicians in Union City, CA! Come grow your career with PharMerica's team—where you can make a meaningful impact supporting long-term care and senior living communities.
Job description
As a Customer Service Pharmacy Technician, you'll be responsible for accurately entering and processing medication orders to ensure timely and safe patient care. In this role, you'll work closely with pharmacists and operations teams to input prescription data, verify information, and maintain compliance with pharmacy regulations. Success in this position requires strong attention to detail, efficiency, and the ability to manage a high-volume workflow in a fast-paced environment.
This is an ideal opportunity for a detail-oriented technician who enjoys focused, task-driven work and wants to make a meaningful impact without direct patient-facing responsibilities.
Schedule: Tuesday - Saturday OR Sunday - Thursday 10:00pm - 6:30am
Responsibilities
Our Customer Service Pharmacy Technician coordinates communication between pharmacy, providers and facilities while resolving prescription issues in a timely, efficient, courteous, responsive, reliable, and respectful manner.
- Answer and submit inquiries regarding patient information and medication therapies
- Take requests for refill orders, out on pass, patient discharge orders, and special delivery requests
- Assist the pharmacist with facility and physician office communications
- Obtain patient information for our database by calling patient care representatives and physician offices
- Utilize judgement in knowing when to escalate issues to the management level
- Utilize various programs such as Outlook, Excel and Microsoft Word
- Complete assigned projects upon request in a timely manner
- Perform other tasks as assigned
Qualifications
- California Pharmacy Technician license required
- High school diploma or equivalent is required
- One year of previous experience with direct client communication - customer service
- Prior healthcare/pharmacy experience preferred
- Strong computer and data entry skills
- Must have good oral communication skills, attention to detail, and problem-solving skills
Requirements
- California Pharmacy Technician license required
- High school diploma or equivalent is required
- One year of previous experience with direct client communication - customer service
- Prior healthcare/pharmacy experience preferred
- Strong computer and data entry skills
- Must have good oral communication skills, attention to detail, and problem-solving skills
Benefits
- Health, Dental & Vision Insurance
- Life Insurance
- Short-term Disability
- Long-term Disability
- Paid Time Off
- Tuition Reimbursement
- Employee Discount Program
- DailyPay
- License Fee Reimbursement
- 401(k) Plan
- Pet Insurance
Company overview
PharMerica is a leading national provider of institutional pharmacy services, specializing in comprehensive pharmacy management for long-term care settings. Headquartered in Louisville, Kentucky, the company operates over 180 long-term care pharmacies across nearly every state in the U.S., serving more than 3,100 facilities including skilled nursing facilities, senior living communities, behavioral health settings, and post-acute care facilities. With approximately 6,000 dedicated employees and over 30 years of industry experience, PharMerica delivers medication management services, cost containment solutions, compliance support, and clinical programs designed to improve patient outcomes while controlling healthcare costs. The company provides 24/7 medication availability, on-site IV services, consultant pharmacist reviews, and advanced technology platforms for medication ordering and management. As part of BrightSpring Health Services, PharMerica combines national scale with local expertise to offer personalized pharmacy solutions that go beyond traditional medication dispensing, focusing on helping people live their best lives through superior pharmacy care and support services.