Pharmacy Technician
Mass General Brigham
Summary
The Pharmacy Technician – Medication Adherence supports a centralized Population Health Management (PHM) model by partnering with pharmacists and the broader care team to improve medication adherence, with a primary focus on Medicare Advantage populations while also supporting pharmacy-related access and affordability needs across all lines of business.
Job description
Primary Responsibilities
Medication Adherence & Quality Measures Support
- Identify patients at risk for medication non-adherence using centralized PHM reports, payer files, registries, refill history, and EHR tools.
- Primarily support Medicare Advantage Star medication adherence measures while addressing adherence gaps across all populations.
- Conduct patient outreach (phone, portal, text as appropriate) to address late refills, access barriers, and affordability concerns.
- Educate patients on refill timing, dosing schedules, and the importance of adherence, within technician scope and under pharmacist guidance.
- Support adherence interventions such as refill synchronization, automatic refills, reminder outreach, and coordination with retail, specialty, and mail-order pharmacies.
Care Coordination, Access & Affordability
- Support patients across all lines of business (Medicare Advantage, Medicaid, Commercial) with pharmacy-related access and affordability barriers that impact medication adherence.
- Assist with prior authorization follow-up, formulary alternatives, refill coordination, pharmacy transfers, and medication delivery options.
- Support cost-reduction strategies such as generic alternatives, preferred formulary options, pharmacy optimization, manufacturer assistance referrals, and coordination with affordability or financial navigation teams.
- Coordinate with retail, specialty, and mail-order pharmacies to resolve delays, coverage issues, or refill discrepancies.
- Escalate clinical questions, adverse effects, or therapy concern promptly to a pharmacist or licensed clinician.
Documentation, Reporting & Quality Tracking
- Document all patient interactions, outreach attempts, and outcomes accurately in the EHR, PHM platforms, and/or adherence tracking tools.
- Maintain centralized adherence worklists and ensure timely completion of assigned interventions.
- Track and support closure of adherence-related quality gaps tied to Medicare Advantage Star Ratings.
- Assist pharmacists with preparation of reports, audits, and payer requests related to adherence performance.
Team Collaboration
- Work closely with pharmacists, medication access coordinators, care managers, and providers to support patient-centered medication management.
- Participate in team huddles or meetings related to adherence initiatives and population health priorities.
- Support workflow optimization and continuous improvement initiatives related to medication adherence programs.
Requirements
- High School Diploma or equivalent
- Pharmacy Technician license or Technician Certification (CPhT)
- 2+ years of experience, preferably in a retail pharmacy setting
- Familiarity with medication refill processes and pharmacy workflows
- Strong communication skills and comfort engaging patients by phone
- Basic computer proficiency and experience with electronic health records (EHRs) or pharmacy systems
Benefits
- Sign-on bonus
- Health insurance
- Career advancement opportunities
- Recognition programs
Company overview
Mass General Brigham is one of the largest integrated healthcare delivery systems in the United States, formed through the merger of Massachusetts General Hospital and Brigham and Women's Hospital. Based in Boston, Massachusetts, this academic medical center system operates multiple hospitals, specialty facilities, and community health centers throughout New England. The organization is renowned for its world-class patient care, cutting-edge medical research, and comprehensive medical education programs. As a teaching affiliate of Harvard Medical School, Mass General Brigham trains the next generation of healthcare professionals while advancing medical science through groundbreaking research initiatives. The system provides a full continuum of healthcare services, from primary care and preventive medicine to complex specialty treatments and emergency services. With a focus on innovation and patient-centered care, Mass General Brigham consistently ranks among the top hospital systems in the nation for clinical excellence and research output.