Pharmacy Technician / Pharm Tech Apprenticeship
Walgreens
Summary
Our pharmacy technician positions have undergone an exciting transformation, moving from a transaction-based environment to a much more patient-centric one. As a Walgreens Pharmacy Technician or Pharmacy Technician Apprentice, you'll be front and center – interacting with our customers and developing strong patient relationships.
Job description
Walgreens is proud to invest & champion an "earn while you learn" Pharmacy Technician Training Program recognized by ASHP & Department of Labor. This apprenticeship program gives you an entry point to a career in health care by guiding you in taking steps towards becoming a Pharmacy Technician Certification Board (PTCB) Certified Pharmacy Technician.
Customer Experience
- Engages customers and patients by greeting them and offering assistance with products and services.
- Resolves customer issues and answers questions to ensure a positive customer experience.
- Models and shares customer service best practices with all team members.
- Develops strong relationships with most valuable customers.
Operations
- Under the supervision of the pharmacist, assist in the practice of pharmacy, in accordance with state, federal, and company policy.
- Utilizes pharmacy systems to enter patient and drug information, ensuring information is entered correctly.
- Fills prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions.
- Assists pharmacists in scheduling and maintaining work flow.
- Reports prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program.
- Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities.
- Registers all related sales on assigned cash register, collects and handles cash as required.
- Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians.
- Processes manual claims for third party program prescription services in a timely and efficient manner.
- Assists and supports Pharmacy Department on inventory management activities, such as ordering, unpacking, checking and storing shipment of pharmaceuticals.
- Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages, shortages, order errors or damaged goods involving Rx drugs.
- May assist pharmacist in administering clinical services including the collection and proper labeling of blood/urine samples from patients.
- Assists Pharmacy Manager and Staff Pharmacist in developing and maintaining good relationships with the local medical community.
- Assists with exterior and interior maintenance by ensuring the Pharmacy Department is stocked with adequate supplies, clean, neat and orderly in condition and appearance.
Training & Personal Development
- Earns and maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.
- Attends training requested by Manager and acquires continuing education credits.
- Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments.
Requirements
- Must be fluent in reading, writing, and speaking English
- Willingness to work flexible schedule, including evening and weekend hours
- Prefer six months of experience in a retail environment
- Prefer prior work experience with Walgreens
- Prefer good math skills
- Prefer good computer skills
- Prefer knowledge of store inventory control
- Prefer PTCB certification
Company overview
Walgreens is one of the largest retail pharmacy chains in the United States and a key component of Walgreens Boots Alliance, Inc., a global leader in retail pharmacy, wholesale, and healthcare. Founded in 1901, Walgreens operates approximately 9,000 retail locations across all 50 states, the District of Columbia, Puerto Rico, and the U.S. Virgin Islands. The company provides comprehensive pharmacy services, prescription fulfillment, over-the-counter medications, health and wellness products, and personal care items. Beyond traditional retail pharmacy, Walgreens has expanded into healthcare services through its Healthcare Clinics, offering basic medical services, vaccinations, and health testing. The company plays a critical role in the U.S. healthcare system by providing accessible medication management, immunization services, and health consultations to millions of customers daily. Walgreens also operates specialty pharmacy services and has developed digital health platforms to enhance patient engagement and medication adherence.