Pharmacy Technician / Pharm Tech Apprenticeship
Walgreens
Summary
Our pharmacy technician positions have undergone an exciting transformation, moving from a transaction-based environment to a much more patient-centric one. As a Walgreens Pharmacy Technician or Pharmacy Technician Apprentice, you'll be front and center – interacting with our customers and developing strong patient relationships. Pharmacy is the core of our business, and our pharmacy technicians enjoy all the tools and support – including the latest technology – to grow their careers and reach their goals.
Job description
About the Role
Our pharmacy technician positions have undergone an exciting transformation, moving from a transaction-based environment to a much more patient-centric one. As a Walgreens Pharmacy Technician or Pharmacy Technician Apprentice, you'll be front and center – interacting with our customers and developing strong patient relationships. Pharmacy is the core of our business, and our pharmacy technicians enjoy all the tools and support – including the latest technology – to grow their careers and reach their goals.
Walgreens is proud to invest & champion an "earn while you learn" Pharmacy Technician Training Program recognized by ASHP & Department of Labor. This apprenticeship program gives you an entry point to a career in health care by guiding you in taking steps towards becoming a Pharmacy Technician Certification Board (PTCB) Certified Pharmacy Technician and helping you maintain the high level of skill required in the pharmacy care industry.
Responsibilities
- Assist the pharmacist, under direct supervision, in the practice of pharmacy in accordance with state and federal regulations
- Use pharmacy systems to obtain patient and drug information and process prescriptions
- Engage customers and patients by greeting them and offering assistance with products and services
- Resolve customer issues and answer questions to ensure a positive customer experience
- Enter patient and drug information, fill prescriptions by retrieving, counting and pouring pharmaceutical drugs, verify medicine is correct, and check for possible interactions
- Assist pharmacists in scheduling and maintaining work flow
- Report prescription errors to pharmacist on duty and adhere to policies related to pharmacy errors and the Quality Improvement Program
- Adhere to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities
- Register all related sales on assigned cash register and handle cash as required
- Handle telephone calls that do not require personal attention of the pharmacist, including those to physicians
- Process (correct and resubmit) manual claims for third party program prescription services
- Assist and support Pharmacy Department on inventory management activities such as ordering, unpacking, checking and storing shipments of pharmaceuticals
- Maintain knowledge of Company asset protection techniques and file claims for warehouse overages, shortages, order errors or damaged goods involving Rx drugs
- May assist pharmacist in administering clinical services including collection and proper labeling of blood/urine samples from patients
- Assist Pharmacy Manager and Staff Pharmacist in developing and maintaining good relationships with the local medical community
- Assist with exterior and interior maintenance by ensuring the Pharmacy Department is stocked with adequate supplies and clean, neat and orderly
- Comply with all company policies and procedures and maintain respectful relationships with coworkers
- Complete special assignments and other tasks as assigned
Training & Personal Development
- Earn and maintain PTCB certification through the designated PTCB training program and/or state required certification/registration
- Earn PTCB certification as condition of promotion to senior technician
- Attend training requested by Manager and acquire continuing education credits
- Maintain knowledge and skill in healthcare and pharmacy, including latest news and developments
Requirements
- Must be fluent in reading, writing, and speaking English (except in Puerto Rico)
- Requires willingness to work flexible schedule, including evening and weekend hours
- Prefer six months of experience in a retail environment
- Prefer prior work experience with Walgreens
- Prefer good math skills to fill prescriptions accurately, including counting, measuring and weighing medications
- Prefer good computer skills
- Prefer knowledge of store inventory control
- Prefer PTCB certification
Benefits
- Pharmacy Technician Training Program
- Career development opportunities
- Certification support
Company overview
Walgreens is one of the largest retail pharmacy chains in the United States and a key component of Walgreens Boots Alliance, Inc., a global leader in retail pharmacy, wholesale, and healthcare. Founded in 1901, Walgreens operates approximately 9,000 retail locations across all 50 states, the District of Columbia, Puerto Rico, and the U.S. Virgin Islands. The company provides comprehensive pharmacy services, prescription fulfillment, over-the-counter medications, health and wellness products, and personal care items. Beyond traditional retail pharmacy, Walgreens has expanded into healthcare services through its Healthcare Clinics, offering basic medical services, vaccinations, and health testing. The company plays a critical role in the U.S. healthcare system by providing accessible medication management, immunization services, and health consultations to millions of customers daily. Walgreens also operates specialty pharmacy services and has developed digital health platforms to enhance patient engagement and medication adherence.