Pharmacy Technician

Job Summary

Under direct supervision of the Director of HIV Clinical Engagement, the pharmacy technician will function as the contact for prescription refills; obtain prior authorizations for prescriptions; process medication deliveries; assist with coordination of injectable antiretroviral (ARVs); facilitate injectable medication visit reminders, outreach, and surveillance of patients currently on injectable ARVs to ensure on-time injections; assist with data monitoring; coordinate and facilitate medications orders, deliveries, administrations, and inventory; interact with providers, patients, pharmacies, and insurance companies regarding medication access. This position is grant funded.

Responsibilities

• Coordinate medication deliveries to clinic and direct deliveries to patients’ homes.
• Support clinical team by facilitating urgent medication refills.
• Initiate, submit, and follow up on prior authorization requests, patient assistance programs for medications for clinic patients, and conduct resubmissions if necessary.
• Manage injectable medication inventory per protocol.
• Complete prior authorizations for injectable ARVs.
• Assist with injectable ARV related medication deliveries in the community (for onsite RN administration).
• Communicate with patients and clinical teams about upcoming appointments and facilitate issues as they arise.
• Communicate with specialty pharmacies and coordinate delivery and inventory.
• Update records of patients receiving injectable medications in clinic and in the community.
• Data entry/monitoring for patients on injectable ARVs.
• Manage patient registry of individuals on injectable ARVS including reporting to HIV prevention and care team (PACT) once monthly on patient status.
• Process and route incoming prescription refill requests to medical providers utilizing electronic medical record system (Epic).
• Call in authorized prescriptions for unsuccessful submissions of prescriptions.
• Facilitate medication and prescription issues with patient pharmacies.
• Initiate, submit, and follow up on prior authorization requests patient assistance programs for medications for clinic patients, and conduct resubmissions if necessary.
• Communicate status of prescriptions to medical providers and patients.
• Communicate status of prior authorization to patients, providers, and pharmacies.
• Investigate status of prescriptions for patients and troubleshoots issues with pharmacies.
• Escalate issues to Clinical Pharmacist as appropriate.
• Participate in research study meetings and facilitate conduct of research-related activities.
• Documentation for study encounters with clients and participant recruitment.
• Assists with and performs various administrative and operational tasks as assigned under direct supervision.
• Supports quality assurance reviews conducted by study sponsors, federal agencies, or specially designated review groups.
• Performs other related work as needed.

Minimum Qualifications

Education: Minimum requirements include vocational training, apprenticeships or the equivalent experience in related field (not typically required to have a four-year degree). Work Experience: Minimum requirements include knowledge and skills developed through < 2 years of work experience in a related job discipline.

Preferred Qualifications

• Pharmacy technician experience.
• Experience in healthcare setting.
• License or eligibility for licensure as Registered Pharmacy Technician by the State of Illinois.
• Proficiency in Microsoft Applications, including but not limited to Outlook, Excel, Access and Word.

Preferred Competencies

• Strong knowledge of Chicago social service resources.
• Strong knowledge of program subject matter.
• Strong interpersonal skills and the ability to work both independently and as part of a team.
• Ability to manage stressful situations.
• Ability to maintain confidentiality.
• Ability to work on multiple projects simultaneously, set priorities, and meet deadlines.
• Demonstrated written and verbal communication skills and strong analytical skills.
• Strong attention to detail.
• Excellent communication skills.
• Strong organizational skills and ability to prioritize multiple, competing demands.
• Ability to provide HIV/STI treatment, education, and prevention in non-traditional settings.

Working Conditions

Ability to work some evenings.