Phleb / CS Representative I - Exam One
Quest Diagnostics
Summary
This position is responsible for acting as the liaison between the client, the agent, and the examiners by answering the telephone, researching questions, and providing appropriate answers in a timely manner.
Job description
Responsibilities
- Researches, answers, follows up and tracks client, agent, and field questions appropriately and in a timely manner. This includes, but is not limited to, giving out specimen requirements, requesting additional tests and providing reports. Documents all calls and submits problem or difficult calls to the manager. Coordinates activities between client services, the agent, and the client. This includes scheduling applicants with an examiner or at a PSC site and communication agents, applicants and examiners.
- Conducts in center exams which include taking basic vitals, medical histories, venipuncture, urine collection, and EKG. Also collects specimens for pre-employment drug screenings and other Quest Diagnostics services.
- Responds to the needs and requests of clients and Quest Diagnostics management and staff in a professional and expedient manner.
- Observes all compliance policies and safety policies and procedures as outlined in the Quest Diagnostics Safety Manual or safety matters included in other special training.
- Other duties as assigned.
Qualifications
Required Work Experience: Minimum one year customer service experience and one year phlebotomy experience with pediatric and geriatric patients.
Preferred Work Experience: Prefer urine or hair follicle collection and EKG experience.
Physical and Mental Requirements: Ability to work in a rapidly changing environment.
Knowledge: The position requires the ability to effectively communicate in English.
Skills: Excellent interpersonal and communication skills. Ability to type 40 wpm. Basic computer skills in Microsoft office with the ability to learn new software.
Education: High School Diploma or Equivalent (Required).
Languages: English (Required).
Licenses and Certifications: Phlebotomy certification (required in certain states, e.g. California, Nevada, Washington and Louisiana) (Preferred). Phlebotomy or Medical Assistant certification (Preferred).
Requirements
- Minimum one year customer service experience
- Minimum one year phlebotomy experience with pediatric and geriatric patients
- Ability to effectively communicate in English
- Excellent interpersonal and communication skills
- Ability to type 40 wpm
- Basic computer skills in Microsoft Office with ability to learn new software
- High School Diploma or Equivalent
- Ability to work in a rapidly changing environment
Benefits
- Medical, Dental & Vision
- Well-being programs
- Health assessment program
- Mental health program
- Vacation & Flex Time
- Paid holidays
- Financial coaching
- 401(k) Matching
- Roth IRA
- Employee stock purchase plan
- Life insurance
- Disability insurance
- Flexible Spending Accounts
- Annual incentive plans
- Matching gifts program
- Education assistance
Company overview
Quest Diagnostics is a leading provider of diagnostic information services, operating one of the largest clinical laboratory networks in the United States. Founded in 1967 and headquartered in Secaucus, New Jersey, the company offers a comprehensive range of diagnostic testing services including routine blood tests, genetic testing, molecular diagnostics, and anatomic pathology. Quest serves approximately one-third of American adults and physicians annually through its network of approximately 2,250 patient service centers and extensive outreach operations. The company processes over 500,000 test requests daily, providing critical data that helps healthcare providers make informed decisions about patient care. Quest Diagnostics has been at the forefront of diagnostic innovation, developing advanced testing capabilities for cancer, cardiovascular disease, infectious diseases, and neurological disorders. The company plays a vital role in public health through its participation in disease surveillance and population health management initiatives.