Phlebotomist II Site Lead

Responsibilities

• Collect specimens according to established procedures, including drug screens, biometric screening and insurance exams.
• Administer oral solutions according to established training.
• Research test/client information and confirm and verify all written and electronic orders by utilizing lab technology systems or directory of services.
• Complete all data entry requirements accurately including patient registration, test order entry, and managing Standing Orders.
• Enter billing information and collect payments when required, including safeguarding of assets and credit card information.
• Data entry and processing specimens including labeling, centrifuging, splitting, and freezing specimens as required by test order.
• Perform departmental-related clerical duties such as data entry, inventory, stock supplies, and answer phones when needed.
• Read, understand and comply with departmental policies, protocols and procedures and ensure all staff members follow instructions.
• Perform verification of patient demographic info/initials including patient signature post-venipuncture to verify tubes were labeled in their presence and that the name on the label is correct.
• Assist with compilation and submission of monthly statistics and data.
• Maintain all appropriate phlebotomy logs in a timely manner, such as maintenance logs and temperature logs.
• Complete training courses and keep up-to-date with the latest phlebotomy techniques.
• Travel to Territory Manager meeting if held off-site or off normal shift.
• Participate on special projects and teams.
• Stay up to date on company communications and assist with the distribution of technical information to the work group.
• Perform Point of Care (POC) testing at those sites where needed and complete training/competency evaluations per SOP.
• Act as mentor and resource for new employees, assisting with transition into the PSC work environment.
• Assist with periodic inventory counts, report shortages and problems to group leader or supervisor.
• Assist with the preparation of schedules for the assigned workgroup or PSC's.
• Communicate professionally with clients to resolve or refer, and document problems, prepare problem documentation and report critical issues.
• Ensure staff is following all safety precautions by wearing a clean, button lab coat, gloves and face shield when required.
• Assist supervisors with the implementation of SOPs for phlebotomy services in accordance with Quest Diagnostics guidelines.
• Ensure facilities are neat, clean and in good repair, takes appropriate action to advise Group Leader or Supervisor of required repairs and maintenance.
• Act as a coach, mentor, instructor and resource advisor for new employees, and be the point of contact to staff on-site and provide regular input to the group lead or supervisor.

Qualifications

Required Work Experience: Three years phlebotomy experience required, inclusive of pediatric, geriatric, and capillary collections. Keyboard/data entry experience. Flexible and available based on staffing needs, which includes weekends, holidays, on-call and overtime. Must have reliable transportation, valid driver's license, and clean driving record, if applicable. Travel and flexible hours required to work multiple locations and required to cover at Patient Service Center/Mobile/Long-Term Care/In-Office Phlebotomy locations with minimal notice.

Preferred Work Experience: Minimum 2 years in a Patient Service Center environment preferred. Customer service in a retail or service environment preferred.

Skills

• Ability to provide quality, error-free work in a fast-paced environment.
• Ability to work independently with minimal on-site supervision.
• Excellent phlebotomy skills to include pediatric and geriatric.
• Must demonstrate Superior Customer Focus; ability to communicate openly and transparently with peers, supervisors and patients.
• Capable of handling multiple priorities in a high-volume setting.
• Must be able to make decisions based on established procedures and exercise good judgment.

Education

High School Diploma or Equivalent (Required)

Licenses and Certifications

Phlebotomy certification (required in certain states, e.g. California, Nevada, Washington and Louisiana) (Preferred)