Phlebotomist II Site Lead

Responsibilities

• Collect specimens according to established procedures, including drug screens, biometric screening and insurance exams.
• Administer oral solutions according to established training.
• Research test/client information and confirm and verify all written and electronic orders by utilizing lab technology systems or directory of services.
• Complete all data entry requirements accurately including patient registration, test order entry, and managing Standing Orders.
• Enter billing information and collect payments when required, including safeguarding assets and credit card information.
• Data entry and processing specimens including labeling, centrifuging, splitting, and freezing specimens as required by test order.
• Perform departmental-related clerical duties such as data entry, inventory, stock supplies, and answer phones when needed.
• Read, understand and comply with departmental policies, protocols and procedures and ensure staff follow instructions.
• Perform verification of patient demographic info/initials including patient signature post-venipuncture.
• Assist with compilation and submission of monthly statistics and data.
• Maintain all appropriate phlebotomy logs in a timely manner.
• Complete training courses and keep up-to-date with the latest phlebotomy techniques.
• Travel to Territory Manager meeting if held off-site or off normal shift.
• Participate on special projects and teams.
• Stay up to date on company communications and assist with distribution of technical information.
• Perform Point of Care (POC) testing where needed and complete training/competency evaluations per SOP.
• Act as mentor and resource for new employees.
• Assist with periodic inventory counts, report shortages and problems.
• Assist with preparation of schedules for the assigned workgroup or PSC's.
• Communicate professionally with clients to resolve or refer, and document problems.
• Ensure staff is following all safety precautions.
• Assist supervisors with implementation of SOPs for phlebotomy services.
• Ensure facilities are neat, clean and in good repair.
• Act as a coach, mentor, instructor and resource advisor for new employees.

Qualifications

Required Work Experience: Three years phlebotomy experience required, inclusive of pediatric, geriatric, and capillary collections. Keyboard/data entry experience. Flexible and available based on staffing needs, which includes weekends, holidays, on-call and overtime. Must have reliable transportation, valid driver's license, and clean driving record, if applicable. Travel and flexible hours required to work multiple locations and required to cover at Patient Service Center/Mobile/Long-Term Care/In-Office Phlebotomy locations with minimal notice.

Preferred Work Experience: Minimum 2 years in a Patient Service Center environment preferred. Customer service in a retail or service environment preferred.

Physical and Mental Requirements: Lift light to moderately heavy objects. Must be able to sit or stand for long periods of time; requires long hours of eye and hand coordination. Must be able to perform repetitive tasks with dominant hand frequently to constantly throughout the day. Position requires travel. Extensive use of phone and PC. Fine dexterity with hands/steadiness. Talking. Walking. Balancing. Bending/kneeling. Pushing/pulling. Reaching/twisting.

Knowledge: Committed to all Quest Diagnostics Policies & Procedures including Company dress code, Employee Health & Safety, and Quest Diagnostics Everyday Excellence Guiding Principles. The position requires the ability to effectively communicate in English.

Skills: Ability to provide quality, error-free work in a fast-paced environment. Ability to work independently with minimal on-site supervision. Excellent phlebotomy skills to include pediatric and geriatric. Must demonstrate Superior Customer Focus; ability to communicate openly and transparently with peers, supervisors and patients; ability to accelerate and embrace change throughout Quest; and Knowledge of our business. Capable of handling multiple priorities in a high-volume setting. Must be able to make decisions based on established procedures and exercise good judgment.

Education: High School Diploma or Equivalent (Required). Languages: English (Required). Licenses and Certifications: Phlebotomy certification (required in certain states, e.g. California, Nevada, Washington and Louisiana) (Preferred).