Phlebotomist II - Territory Rep

Responsibilities

Specimen Collection & Processing

• Perform specimen collections following established procedures for a variety of tests, including but not limited to venipuncture and capillary draws.
• Handle some difficult draws, including pediatric, geriatric, and hard sticks with minimal error.
• Obtain patient identification and signatures to confirm specimen labeling accuracy.
• Perform data entry as necessary.
• Prepare specimens for transport and testing, including labeling, centrifuging, splitting, and storage as required by test order.
• Research test/client information and confirm and verify all written and electronic orders by utilizing lab technology systems or directory of services.

Patient Experience & Customer Service

• Independently resolves routine patient and client concerns and escalates non-routine issues appropriately.
• Provide strong professional, respectful, and efficient service to all patients and clients.
• Use verbal and written communication as well as problem-solving skills to complete daily procedures and address patient questions.
• Perform accurate data entry for patient registration, test order entry, and billing information.
• Communicate collection procedures clearly and address patient questions.
• Maintain a clean, orderly, and welcoming collection environment.
• Handle multiple priorities in a high-volume setting.

Site Support and Travel

• Provide coverage across PSC and Client Offices within the assigned territory with minimal notice.
• Ensure that daily activities of the office are completed accurately and on time
• Maintain reliable transportation and meet travel expectations for the role including having a valid driver license, and clean driving record, if applicable.

Operations & Compliance

• Obtain identification and accurately enter billing information and collect payments when required, following corporate policies.
• Follow departmental policies, procedures, safety protocols, and compliance standards, including confidentiality of patient information.
• Utilize laboratory systems, directories, and corporate tools to confirm orders and documentation.
• Support routine administrative tasks including supply stocking, sanitizing, maintaining logs, filing, email use, and answering phones.
• Complete all training and maintain current phlebotomy skills and knowledge.

Qualifications

Required Work Experience: Two years of phlebotomy experience required.

Preferred Work Experience: Customer service in a retail or service environment.

Physical and Mental Requirements: Lift up to 15 lbs frequently; up to 40 lbs occasionally (with assistance as needed). Regularly perform repetitive hand motions with fine dexterity; stand or sit for extended periods. Frequent walking and standing; occasional bending, kneeling, reaching, twisting, or pulling. Extensive use of phone and computer; frequently communicating in English with patients and clients.

Knowledge: Strong knowledge of phlebotomy best practices and more complex collection practices, including pediatric and geriatric draws.

Skills: Ability to work independently, performing accurate, error‑free work in a fast‑paced setting, with minimal on–site supervision. Experienced phlebotomy skills, including pediatric and geriatric collections. Strong communication skills and ability to adapt to change. Keyboard/data entry experience.

Required: High School diploma or equivalent. Travel up to 75%. Phlebotomy certification required in CA, NV, WA, and LA. English Required.

Preferred: Phlebotomy accredited program, medical assistant or paramedic training.

Education

High School Diploma or Equivalent (Required)

Languages

English (Required)

Licenses and Certifications

Phlebotomy certification (required in certain states, e.g. California, Nevada, Washington and Louisiana) (Required)

Professional medical certification strongly desired (medical assistant, phlebotomy, or similar) (Preferred)

Work Requirements

Travel Required