Phlebotomist III

Responsibilities

Specimen Collection & Processing

• Perform specimen collections following established procedures for a variety of tests, including but not limited to venipuncture and capillary draws.
• Comfortable and capable of frequently handling difficult draws, including pediatric, geriatric, and hard sticks with minimal error.
• Obtain patient identification and signatures to confirm specimen labeling accuracy.
• Perform data entry as necessary.
• Prepare specimens for transport and testing, including labeling, centrifuging, splitting, and storage as required by test order.
• Research test/client information and confirm and verify all written and electronic orders by utilizing lab technology systems or directory of services.

Patient Experience & Customer Service

• Provide exemplary professional, respectful, and efficient service to all patients and clients.
• Use strong verbal and written communications, problem-solving, and collaboration skills to complete daily procedures and address patient questions.
• Perform highly accurate data entry for patient registration, test order entry, and billing information.
• Maintain a clean, orderly, and welcoming collection environment.
• Handle multiple priorities in a high-volume setting.

Mentorship and Development

• Act as a role model and mentor to on-site staff, providing guidance and support.
• Share your expertise and knowledge to help team members develop their skills and capabilities.
• Foster a collaborative and supportive environment that encourages learning and growth.

Operations & Compliance

• Serves as a subject matter expert for complex specimen requirements, special processing, troubleshooting specimen issues, and with knowledge of the business.
• Demonstrates strong judgment in independently adapting to operational needs and ensuring workflow continuity.
• Obtain identification and accurately enter billing information and collect payments when required, following corporate policies.
• Follow departmental policies, procedures, safety protocols, and compliance standards, including confidentiality of patient information.
• Utilize laboratory systems, directories, and corporate tools to confirm orders and documentation.
• Support routine administrative tasks including supply stocking, sanitizing, maintaining logs, filing, email use, and answering phones.
• Complete all training and maintain current phlebotomy skills and knowledge.
• Ensure facilities are neat, clean and in good repair, takes appropriate action to advise Group Leader or Supervisor of required repairs and maintenance.

Site Support and Travel

• Assigned to a single designated Patient Service Centers (PSCs) or Client Offices (IOPs) locations.
• Must be flexible with scheduling, including weekends and holidays as needed.
• Reliable transportation is required.
• Minimal travel to sites beyond designated work site(s).

Qualifications

Required Work Experience: Three years of phlebotomy experience required.

Preferred Work Experience: Customer service in a retail or service environment.

Physical and Mental Requirements: Lift up to 15 lbs frequently; up to 40 lbs occasionally (with assistance as needed). Regularly perform repetitive hand motions with fine dexterity; stand or sit for extended periods. Frequent walking and standing; occasional bending, kneeling, reaching, twisting, or pulling. Extensive use of phone and computer; frequently communicating in English with patients and clients.

Knowledge: Strong knowledge of phlebotomy best practices and more complex collection practices, including pediatric and geriatric draws.

Skills: Ability to perform accurate, error-free work in a fast-paced setting, with minimal on-site supervision. Proven track record as a phlebotomist, including pediatric and geriatric collections. Strong communication skills and ability to adapt to change.

Education: High School Diploma or Equivalent (Required)

Languages: English (Required)

Licenses and Certifications: Phlebotomy certification (required in certain states, e.g. California, Nevada, Washington and Louisiana) (Required). Phlebotomy accredited program, medical assistant or paramedic training. (Preferred)