Phlebotomist - Patient Outreach - FT/Day - Marietta/Kennestone

Job Summary

Under the supervision of the Outreach Supervisor or designee, performs technical and non-technical duties within the WellStar Laboratory Outreach specimen collection locations.

Core Responsibilities and Essential Functions

Perform Patient Registrations

• Check all lab orders (Epic/Manual) for accuracy (patient identification, testing and insurance) in accordance to national patient safety goal
• Accurately registers patient in Epic
• Verify insurance is current, correct and verified in the registration system
• Scan all patient information in the Epic system (ID, insurance card, manual lab orders)
• Order test(s) in computer system and follow special procedures for test reporting requirements
• Verify all STATs are sent to laboratory within time guidelines
• Print ABN (if required), present to patient, provide verbal explanation and obtain signature
• Collect payments for SP3 (Time of Service patients) for all approved lab tests

Phlebotomy / Specimen Collection / Specimen Processing

• Properly identify the patient by following the WellStar Patient Care Safety policies
• Properly perform venipuncture procedures on patients of all ages
• Follow Laboratory policies regarding hard stick situations
• Properly process all specimens according to established specimen requirements
• Package all specimens according to DOT guideline and prepare for courier pick-up
• Collection and proper processing of all testing kits
• Responsible for current knowledge of test, tube and specimen requirements for WellStar, Quest and Lab Corp laboratories
• Responsible for current knowledge on collection and processing requirements of specialty testing such as GTT, Breath test and Bariatric testing
• Use proper hand hygiene in accordance to patient safety goals

Customer Service Support

• Assisting Physicians/Office staff with ordering labs in Epic correctly
• Notifying physicians, or designee, immediately of critical lab results as requested
• Reprint laboratory reports as necessary
• Assisting physician with research and issue resolution
• Assisting physician office staff and patients in resolving laboratory billing issues
• Making follow-up phone calls to patients if re-collection of specimens is necessary
• Assists physicians and office staff in determining appropriate selection of diagnostic lab tests or test panels
• Serves as liaison between the office manager and supervisors on location concerns/issues
• Assists with patient questions and concerns and escalates issues appropriately
• Fax lab results to Physicians as requested
• Maintain organized records and documents on site for three (3) months

Regulatory Agency Quality Assurance Requirements

• Perform all daily QA checks on equipment
• Perform quarterly safety inspections and prepare report of findings for tracking
• Perform quarterly Chemical Inventory inspections and prepare report of findings to safety officer
• Complete monthly workload tallies
• Complete all annual personnel requirements (lab procedure review, mandatory continual education review, net learning CEUs, & employee physical examination)
• Must remain current on information regarding all CLIA and CAP requirements, in accordance to national patient safety goals
• Attendance at all mandatory staff meetings