Phlebotomist - Patient Outreach - FT/Day - Marietta/Kennestone

Job Summary

Under the supervision of the Outreach Supervisor or designee, performs technical and non-technical duties within the WellStar Laboratory Outreach specimen collection locations.

Core Responsibilities and Essential Functions

Perform Patient Registrations

• Check all lab orders (Epic/Manual) for accuracy (patient identification, testing and insurance) in accordance to national patient safety goal.
• Accurately registers patient in Epic. Check all lab orders (electronic or manual) verifying the correct lab is chosen dependent upon patient's insurance.
• Verify accurate test information is captured in multiple registration systems (WellStar Epic System or the Quest and Lab Corp systems).
• Verify that insurance is current, correct and verified in the registration system.
• Scan all patient information in the Epic system (ID, insurance card, manual lab orders).
• Order test(s) in computer system and follow special procedures for test reporting requirements.
• Verify test reports/results are sent to appropriate personnel.
• Verify all STATs are sent to laboratory within time guidelines.
• Print ABN (if required), present to patient, provide verbal explanation and obtain signature.
• Collect payments for SP3 (Time of Service patients) for all approved lab tests.

Phlebotomy / Specimen Collection / Specimen Processing

• Properly identify the patient by following the WellStar Patient Care Safety policies.
• Properly perform venipuncture procedures on patients of all ages.
• Follow Laboratory policies regarding hard stick situations.
• Properly process all specimens according to established specimen requirements.
• Package all specimens according to DOT guideline and prepare for courier pick-up.
• Collection and proper processing of all testing kits.
• Responsible for current knowledge of test, tube and specimen requirements for WellStar, Quest and Lab Corp laboratories.
• Responsible for current knowledge on collection and processing requirements of specialty testing.
• Use proper hand hygiene in accordance to patient safety goals.

Customer Service Support

• Assisting Physicians/Office staff with ordering labs in Epic correctly.
• Notifying physicians, or designee, immediately of critical lab results as requested.
• Assisting physician office staff and patients in resolving all laboratory billing issues.
• Making all follow-up phone calls to patients if re-collection of specimens is necessary.
• Assists physicians and office staff in determining appropriate selection of diagnostic lab tests or test panels.
• Serves as liaison between the office manager and supervisors on location concerns/issues.
• Assists with patient questions and concerns.
• Fax lab results to Physicians as requested.
• Maintain organized records and documents on site for three (3) months.

Regulatory Agency Quality Assurance Requirements

• Perform all daily QA checks on equipment.
• Perform quarterly safety inspections and prepare report of findings for tracking.
• Perform quarterly Chemical Inventory inspections and prepare report of findings to safety officer.
• Complete monthly workload tallies.
• Complete all annual personnel requirements.
• Must remain current on information regarding all CLIA and CAP requirements.
• Attendance at all mandatory staff meetings.

Required Minimum Education

High School Diploma / GED General

Required Minimum License(s) and Certification(s)

All certifications are required upon hire unless otherwise stated. BLS - Basic Life Support or ARC-BLS - Amer Red Cross Basic Life Support or BLS-I - Basic Life Support - Instructor

Required Minimum Experience

Minimum 1 year of previous computer registration skills completed WellStar Lab Outreach externship Preferred and Minimum 1 year of Customer Service experience preferred and/or completed WellStar Lab Outreach externship Preferred and Minimum 1 year of previous phlebotomy and specimen processing experience preferred and/or completed WellStar Lab Outreach externship Preferred

Required Minimum Skills

• Requires excellent Customer Service skills
• Excellent verbal and written communication skills
• Requires efficient and accurate computer skills
• Must be able to work and maintain professional demeanor under stressful conditions
• Requires efficient multi-tasking and organizational skills
• Must be able to gracefully maintain composure in difficult situations