Phlebotomist - Patient Outreach - FT/Day - North Fulton

Job Summary

Under the supervision of the Outreach Supervisor or designee, performs technical and non-technical duties within the WellStar Laboratory Outreach specimen collection locations, including patient registration, insurance and ICD-10 data entry, laboratory test order entry, specimen collection and processing, and customer service support.

Core Responsibilities and Essential Functions

Perform Patient Registrations

• Check all lab orders (Epic/Manual) for accuracy (patient identification, testing and insurance) in accordance to national patient safety goal
• Accurately register patient in Epic and verify the correct lab is chosen dependent upon patient's insurance
• Verify accurate test information is captured in multiple registration systems (WellStar Epic System or the Quest and Lab Corp systems)
• Verify that insurance is current, correct and verified in the registration system
• Scan all patient information in the Epic system (ID, insurance card, manual lab orders)
• Order test(s) in computer system and follow special procedures for test reporting requirements
• Verify test reports/results are sent to appropriate personnel
• Verify all STATs are sent to laboratory within time guidelines
• Print ABN (if required), present to patient, provide verbal explanation and obtain signature
• Collect payments for SP3 (Time of Service patients) for all approved lab tests

Phlebotomy / Specimen Collection / Specimen Processing

• Properly identify the patient by following the WellStar Patient Care Safety policies
• Properly perform venipuncture procedures on patients of all ages
• Follow Laboratory policies regarding hard stick situations
• Properly process all specimens according to established specimen requirements
• Package all specimens according to DOT guideline and prepare for courier pick-up
• Collection and proper processing of all testing kits (Progenity, AVISE, Vectra, Natera)
• Maintain current knowledge of test, tube and specimen requirements for WellStar, Quest and Lab Corp laboratories
• Maintain current knowledge on collection and processing requirements of specialty testing such as GTT, Breath test and Bariatric testing
• Use proper hand hygiene in accordance to patient safety goals

Customer Service Support

• Assist Physicians/Office staff with ordering labs in Epic correctly
• Notify physicians or designee immediately of critical lab results as requested
• Reprint laboratory reports as necessary
• Assist physician with research and issue resolution
• Assist physician office staff and patients in resolving laboratory billing issues
• Make follow-up phone calls to patients if re-collection of specimens is necessary
• Assist physicians and office staff in determining appropriate selection of diagnostic lab tests or test panels
• Serve as liaison between the office manager and supervisors on location concerns/issues
• Assist with patient questions and concerns and escalate issues appropriately
• Fax lab results to Physicians as requested
• Maintain organized records and documents on site for three months

Regulatory Agency Quality Assurance Requirements

• Perform all daily QA checks on equipment
• Perform quarterly safety inspections and prepare report of findings for tracking
• Perform quarterly Chemical Inventory inspections and prepare report of findings to safety officer
• Complete monthly workload tallies
• Complete all annual personnel requirements (lab procedure review, mandatory continual education review, net learning CEUs, and employee physical examination)
• Remain current on information regarding all CLIA and CAP requirements in accordance to national patient safety goals
• Attend all mandatory staff meetings

Required Minimum Education

High School Diploma / GED

Required Minimum License(s) and Certification(s)

BLS - Basic Life Support or ARC-BLS - American Red Cross Basic Life Support or BLS-I - Basic Life Support - Instructor. All certifications are required upon hire unless otherwise stated.

Required Minimum Experience

Minimum 1 year of previous computer registration skills or completed WellStar Lab Outreach externship preferred; minimum 1 year of customer service experience preferred and/or completed WellStar Lab Outreach externship preferred; minimum 1 year of previous phlebotomy and specimen processing experience preferred and/or completed WellStar Lab Outreach externship preferred.

Required Minimum Skills

• Excellent customer service skills
• Excellent verbal and written communication skills
• Efficient and accurate computer skills
• Must be able to work and maintain professional demeanor under stressful conditions
• Efficient multi-tasking and organizational skills
• Must be able to gracefully maintain composure in difficult situations