Phlebotomist Representative I - Hospital
Quest Diagnostics
Summary
Represents the face of our company to patients within the hospital systems at Quest Diagnostics, both as part of their routine health management or for insights into life-defining health decisions. The Phlebotomist I draws quality blood samples from patients while following established practices and procedures. The Phlebotomist I has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe and accurate manner.
Job description
Responsibilities
- Perform venipuncture and capillary blood collection on patients of all age groups.
- Accurately label and process specimens according to laboratory protocol.
- Maintain cleanliness and organization of phlebotomy carts and work areas.
- Administer oral solutions according to established training, such as Glucola.
- Data entry and processing specimens including labeling, centrifuging, splitting, and freezing specimens as required by test order.
- Perform departmental-related clerical duties when assigned such as data entry, inventory, stock supplies, and answer phones when needed.
- Read, understand and comply with departmental policies, protocols and procedures.
- Observe infection control and safety protocols at all times.
- Maintain all appropriate phlebotomy logs in a timely manner and based on frequency, such as maintenance logs and temperature logs.
- Responsible for completing all data entry requirements, where applicable, accurately including data entry of patient registration; entry of test order from requisition or pulling order from database; managing Standing Orders.
- Ensure facilities are neat, clean and in good repair, takes appropriate action to advise Group Leader or Supervisor of required repairs and maintenance.
- Complete training courses and keep up to date with the latest phlebotomy techniques.
- Communicate effectively with patients, nursing staff, and lab personnel.
- Participate in special projects and teams.
- Rotate through inpatient, outpatient, physicians' offices, and ED settings as scheduled.
- Assist with training new staff or students as needed.
- Stay up to date on company communications.
- Performs additional duties and responsibilities as needed.
Qualifications
Required Work Experience: Demonstrate proficient phlebotomy skills to include pediatric, geriatric, and capillary collections. Flexible and available based on staffing needs, which includes weekends, holidays, on-call and overtime. Must have reliable transportation, valid driver's license, and clean driving record, if applicable.
Preferred Work Experience: One year of phlebotomy experience preferred. Customer service and healthcare experience preferred. Keyboard/data entry experience.
Education: High School Diploma or Equivalent. (Required) Preferred Technical Training or Professional Licensing: Phlebotomy certification (required in certain states, e.g. California, Nevada, Washington and Louisiana) (Preferred)
Requirements
- High School Diploma or Equivalent
- Proficient phlebotomy skills including pediatric, geriatric, and capillary collections
- Flexible and available based on staffing needs, including weekends, holidays, on-call and overtime
- Must have reliable transportation, valid driver's license, and clean driving record, if applicable
- Ability to communicate clearly and effectively in English, both verbally and in writing
- Ability to provide quality, error free work in a fast-paced environment
- Ability to work independently with minimal on-site supervision
- Must demonstrate superior customer focus and positive interactions
- Keyboard/data entry experience
- One year of phlebotomy experience preferred
- Customer service and healthcare experience preferred
- Phlebotomy certification preferred (required in certain states)
Benefits
- Medical, Dental & Vision
- Well-being Programs
- Health Assessment Program
- Mental Health Program
- Vacation & Flex Time
- 6 Holidays plus MyDay
- Financial Coaching
- 401(k) Matching
- Employee Stock Purchase Plan
- Life & Disability Insurance
- Flexible Spending Accounts
- Annual Incentive Plans
- Matching Gifts Program
- Education Assistance
- Career Advancement Opportunities
Company overview
Quest Diagnostics is a leading provider of diagnostic information services, operating one of the largest clinical laboratory networks in the United States. Founded in 1967 and headquartered in Secaucus, New Jersey, the company offers a comprehensive range of diagnostic testing services including routine blood tests, genetic testing, molecular diagnostics, and anatomic pathology. Quest serves approximately one-third of American adults and physicians annually through its network of approximately 2,250 patient service centers and extensive outreach operations. The company processes over 500,000 test requests daily, providing critical data that helps healthcare providers make informed decisions about patient care. Quest Diagnostics has been at the forefront of diagnostic innovation, developing advanced testing capabilities for cancer, cardiovascular disease, infectious diseases, and neurological disorders. The company plays a vital role in public health through its participation in disease surveillance and population health management initiatives.