Phlebotomist Site Lead Representative - Hospital

The PSR III – Site Lead - Hospital has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe and accurate manner. The PSR III – Site Lead - Hospital will direct daily activity in a hospital setting and leads more than one PSR on site.

Responsibilities

• Collect specimens according to established procedures, including drug screens, biometric screening, and insurance exams.
• Administer oral solutions according to established training.
• Research test/client information and confirm and verify all written and electronic orders by utilizing lab technology systems or directory of services.
• Complete all data entry requirements accurately including patient registration, test order entry, and managing Standing Orders.
• Process specimens including labeling, centrifuging, splitting, and freezing specimens as required by test order.
• Perform departmental-related clerical duties such as data entry, inventory, stock supplies, and answer phones when needed.
• Read, understand and comply with departmental policies, protocols and procedures and ensure all staff members follow instructions.
• Perform verification of patient demographic info/initials including patient signature post-venipuncture.
• Assist with compilation and submission of monthly statistics and data.
• Maintain all appropriate phlebotomy logs in a timely manner.
• Complete training courses and keep up-to-date with the latest phlebotomy techniques.
• Travel to Territory Manager meeting if held off-site or off normal shift.
• Participate on special projects and teams.
• Perform Point of Care (POC) testing at hospitals where needed and complete training/competency evaluations per SOP.
• Act as a mentor and resource for new employees, assisting with transition into the PSC work environment.
• Assist with periodic inventory counts and report shortages and problems to group leader or supervisor.
• Assist with the preparation of schedules for the assigned workgroup or PSCs.
• Communicate professionally with clients to resolve or refer, and document problems.
• Ensure staff is following all safety precautions by wearing a clean, button lab coat, gloves and face shield when required.
• Assist supervisors with the implementation of SOPs and the distribution of technical information.
• Ensure facilities are neat, clean and in good repair.
• Act as a coach, mentor, instructor and resource advisor for new employees and be the point of contact to staff on-site.
• Provide effective onboarding services to new clients.
• Step in for a PSR II and lead one or more PSR on site.
• Perform venipuncture and capillary blood collection on patients of all age groups, including pediatric and trauma patients.
• Support pre-analytical laboratory functions including receiving, sorting, racking, and preparing specimens.
• Pick up, transport, deliver, and manage pending specimens for technical departments.
• Package and prepare specimens for send-out testing in compliance with regulatory, safety, and courier requirements.
• Identify issues related to specimen type, integrity, labeling, or missing/incomplete information.
• Resolve specimen-related issues within the scope of the role or escalate concerns appropriately.
• Demonstrate understanding of compliance and regulatory policies related to test ordering and specimen handling.
• Research test order information using translation tables, laboratory information systems, and the laboratory Directory of Services.
• Perform other related duties as assigned in support of pre-analytical operations.

Qualifications

Required Work Experience: Five years phlebotomy experience required, inclusive of pediatric, geriatric, and capillary collections. Keyboard/data entry experience. Flexible and available based on staffing needs, which includes weekends, holidays, on-call and overtime. Must have reliable transportation, valid driver's license, and clean driving record, if applicable. Travel and flexible hours may be required where applicable.

Preferred Work Experience: Medical training: medical assistant or paramedic training preferred. Minimum 3 years in a hospital environment. Customer service in a retail or service environment preferred.

Education: High School Diploma or Equivalent (Required). Technical Training or Professional Licensing: Phlebotomy certification (required in certain states, e.g. California, Nevada, Washington and Louisiana) (Preferred).

Skills: Ability to provide quality, error-free work in a fast-paced environment. Ability to work independently with minimal on-site supervision. Excellent phlebotomy skills to include pediatric and geriatric. Must demonstrate Superior Customer Focus; ability to communicate openly and transparently with peers, supervisors and patients. Capable of handling multiple priorities in a high-volume setting. Must be able to make decisions based on established procedures and exercise good judgment.