Phlebotomy Operations Specialist
BillionToOne
Summary
Manage and grow BillionToOne's national phlebotomy network in support of Unity prenatal (NIPT) testing. This role sits at the intersection of operations, scheduling, and vendor support, connecting the Sales Operations (SOPS) team, the phlebotomy network, and patients.
Job description
Responsibilities
- Recruit, place, and manage In-Office Phlebotomists (IOP) on a national scale.
- Recruit, place, and manage PSC-based phlebotomists across the growing site network.
- Support the setup of new Patient Service Centers (PSC), including site identification, staffing, and readiness for launch.
- Build and maintain relationships with phlebotomy vendors and site partners nationwide.
- Own the scheduling process for both IOP and PSC phlebotomists, ensuring consistent coverage and minimal service gaps.
- Manage end-to-end onboarding for new phlebotomists, including credentialing, training coordination, and compliance documentation.
- Manage phlebotomy supply inventory across sites (draw kits, PPE, shipping supplies, etc.).
- Monitor stock levels and coordinate replenishment to prevent disruptions to draw operations.
- Serve as the operational point of contact for the Sales team on all phlebotomy-related needs for the NIPT product line.
- Ensure timely, accurate responses to sales inquiries regarding phlebotomy coverage and site status.
- Deliver best-in-class support that reflects BillionToOne's patient-first mission.
Qualifications
- Experience in phlebotomy operations, healthcare staffing, or vendor management (healthcare/diagnostics industry preferred).
- Proven ability to manage multiple priorities across a distributed, national network.
- Strong organizational skills with comfort owning scheduling and logistics at scale.
- Clear, proactive communicator who works well cross-functionally with sales, contracts, and operations teams.
- Comfortable working with data and operational metrics to track network performance.
- 4-year college degree or equivalent experience required.
- Willingness to travel up to 25% to help set up and launch new PSCs.
Nice-To-Haves
- Experience with scheduling, staffing, or vendor-management software (e.g., Salesforce or similar CRM/logistics tools).
- Background specifically in prenatal (NIPT) or oncology diagnostics.
- Experience opening or launching new Patient Service Center sites.
- Project management experience across distributed, multi-site teams.
Requirements
- Experience in phlebotomy operations, healthcare staffing, or vendor management
- Proven ability to manage multiple priorities across a distributed, national network
- Strong organizational skills with comfort owning scheduling and logistics at scale
- Clear, proactive communicator who works well cross-functionally with sales, contracts, and operations teams
- Comfortable working with data and operational metrics to track network performance
- 4-year college degree or equivalent experience required
- Willingness to travel up to 25% to help set up and launch new PSCs
Benefits
- Medical, Dental & Vision
- 401(k) Matching
- Family Bonding Leave
- Fertility Benefits
- Equity Options
- Corporate Bonus Program
- Paid Time Off
- Latest Hardware
Company overview
BillionToOne is a precision diagnostics company headquartered in Menlo Park, California, founded in 2016 with a mission to make molecular diagnostics more accurate, efficient, and accessible. The company has developed a proprietary Quantitative Counting Templates (QCT) molecular counting platform that can accurately count DNA molecules at the single-molecule level, enabling unprecedented sensitivity in disease detection. BillionToOne operates as a publicly traded company on NASDAQ under the symbol BLLN, having completed a successful IPO in 2025. The company's diagnostic platforms include UNITY Complete for non-invasive prenatal testing, which assesses fetal risk for recessive conditions and aneuploidies from a single maternal blood sample, and Northstar oncology products for cancer therapy selection and treatment response monitoring. With over 500 employees and multiple CLIA/CAP accredited laboratories, BillionToOne represents a significant advancement in quantitative molecular diagnostics, combining breakthrough science with scalable commercial operations to transform healthcare delivery.