Phlebotomy Representative - Site Lead
Quest Diagnostics
Summary
Deliver professional phlebotomy services at assigned Patient Service Centers (PSCs) or Client Offices (IOPs). Ensure accurate specimen collection, patient identification, and adherence to testing protocols to support high-quality laboratory results. Communicate effectively to create a professional and efficient experience for patients, staff, and clients. Work with a consistently low error rate and handle more complex collections and patient/client situations, while supporting on-site staff. Demonstrate the Quest 5Cs- Customer First, Care, Collaboration, Curiosity, and Continuous Improvement in all interactions to uphold service and operational excellence.
Job description
Responsibilities
Specimen Collection & Processing
- Perform specimen collections following established procedures for a variety of tests, including but not limited to venipuncture and capillary draws.
- Capable of handling some difficult draws, including pediatric, geriatric, and hard sticks with a consistently low error.
- Obtain patient identification and signatures to confirm specimen labeling accuracy.
- Perform data entry as necessary.
- Prepare specimens for transport and testing, including labeling, centrifuging, splitting, and storage as required by test order.
- Research test/client information and confirm and verify all written and electronic orders by utilizing lab technology systems or directory of services.
Patient Experience & Customer Service
- Independently resolve routine patient and client concerns and escalate non-routine issues appropriately.
- Communicate professionally with clients to resolve, refer, and /or document problems, prepare problem documentation and report critical issues as they occur.
- Provide professional, respectful, and efficient service to all patients and clients.
- Use strong verbal and written communications, problem-solving, and collaboration skills to complete daily procedures and address patient questions.
- Perform accurate data entry for patient registration, test order entry, and billing information.
- Maintain a clean, orderly, and welcoming collection environment.
- Handle multiple priorities in a high-volume setting.
Site Support
- Direct daily operations at site, following standard Operating Procedures (SOPs), coaching on-site staff as necessary.
- With training, act as mentor and resource for new and tenured employees.
- Ensure that daily activities of the office are completed accurately and on time.
- Assist with site upkeep and maintenance, such as compiling monthly statistics, maintaining phlebotomy logs, ordering supplies, prepare schedules, and always ensuring cleanliness and safety at the site.
- Must be flexible with scheduling, including weekends and holidays as needed.
- Minimal travel to sites beyond designated work site(s).
- Assigned to a single site, supporting designated Patient Service Centers (PSCs) or Client Offices (IOPs) location.
Operations & Compliance
- Obtain identification and accurately enter billing information and collect payments when required, following corporate policies.
- Follow departmental policies, procedures, safety protocols, and compliance standards, including confidentiality of patient information.
- Utilize laboratory systems, directories, and corporate tools to confirm orders and documentation.
- Support routine administrative tasks including supply stocking, maintaining logs sanitizing, filing, email use, and answering phones.
- Complete all training and maintain current phlebotomy skills and knowledge.
Requirements
- Two years of phlebotomy experience required.
- High School diploma or equivalent. (Required)
- Phlebotomy certification required in CA, NV, WA, and LA (Required)
- Strong knowledge of phlebotomy best practices and more complex collection practices, including pediatric and geriatric draws.
- Keyboard/data entry experience.
- Ability to perform accurate, errorfree work in a fast-paced setting, while helping team with difficult draws.
- Proven skill with phlebotomy, including pediatric and geriatric collections.
- Strong communication skills and ability to adapt to change.
- English required
- Preferred Work Experience: Customer service experience.
- Phlebotomy accredited program, medical assistant or paramedic training (Preferred)
Benefits
- Medical, Dental & Vision
- Well-being programs
- Health assessment program
- Mental health program
- Vacation & Flex Time
- Paid holidays
- Financial coaching
- 401(k) matching
- Roth IRA
- Employee stock purchase plan
- Life insurance
- Disability insurance
- Flexible spending accounts
- Annual incentive plans
- Matching gifts program
- Education assistance
Company overview
Quest Diagnostics is a leading provider of diagnostic information services, operating one of the largest clinical laboratory networks in the United States. Founded in 1967 and headquartered in Secaucus, New Jersey, the company offers a comprehensive range of diagnostic testing services including routine blood tests, genetic testing, molecular diagnostics, and anatomic pathology. Quest serves approximately one-third of American adults and physicians annually through its network of approximately 2,250 patient service centers and extensive outreach operations. The company processes over 500,000 test requests daily, providing critical data that helps healthcare providers make informed decisions about patient care. Quest Diagnostics has been at the forefront of diagnostic innovation, developing advanced testing capabilities for cancer, cardiovascular disease, infectious diseases, and neurological disorders. The company plays a vital role in public health through its participation in disease surveillance and population health management initiatives.