Phlebotomy Supervisor

Work Schedule

Monday – Friday hours will vary between 8:00 am- 5:00 pm based on coverage needs; Weekend hours may be required as needed.

Job Responsibilities

• Supervise a team of approximately 34 or more phlebotomists working in client locations, Patient Service Centers and/or physician's offices in Beverly Hills, Santa Monica, Playa Vista, Westwood, Los Angeles, Century City area
• Manage patient flow, wait times, inventory levels and information logs
• Monitor monthly productivity and report any deviations as necessary
• Coordinate phlebotomists' schedules through resourceful and creative thinking
• Perform operational duties such as payroll, monthly schedules, and performance appraisals
• Partner with Human Resources regarding employee relations issues and disciplinary actions
• Hire and train phlebotomists to fill any open positions
• Communicate effectively to internal and external customers including patients, client office staff, sales team, logistics and senior management
• Provide exceptional customer service to all patients and clients
• Assist in the set-up of new Patient Service Centers or Client Offices
• Provide resolution of any patient or client issues
• Perform, collect and prepare specimens when needed
• Travel to additional sites as necessary

Minimum Qualifications

• High school diploma or equivalent
• Valid California State issued Phlebotomy License
• 1 or more years of experience as a phlebotomist
• 1 or more years of experience in customer service

Preferred Qualifications

• Associate's degree
• 3 or more years' phlebotomy experience working in clinical / hospital environment
• 2 or more years' assisting all patient groups (pediatric - geriatric)
• 3 or more years' phlebotomy managerial or supervisory or team leader experience
• 1 or more years of experience in client facing role or sales

Additional Job Standards

• Able to pass a standardized color blindness test
• Flexibility to work overtime as needed
• Able to work in a fast paced / high volume work environment
• Exceptional customer service
• Strong communication skills; both written and verbal
• Ability to work independently or in a team environment
• Comfortable working under minimal supervision
• Be at least 21 years old
• Valid Driver's License
• Reliable transportation and clean driving record