Phlebotomy Territory (Float) / Travel Phlebotomist

Responsibilities

Specimen Collection & Processing

• Performs phlebotomy and POC testing as needed, following established procedures for a variety of tests, including but not limited to venipuncture and capillary draws.
• Handle some difficult draws, including pediatric, geriatric, and hard sticks with minimal error.
• Obtain patient identification and signatures to confirm specimen labeling accuracy.
• Perform data entry as necessary.
• Prepare specimens for transport and testing, including labeling, centrifuging, splitting, and storage as required by test order.
• Research test/client information and confirm and verify all written and electronic orders by utilizing lab technology systems or directory of services.
• Maintains drawing and POC testing carts/trays with necessary supplies.
• Maintains all necessary supplies and places orders in a timely fashion.
• Displays need for cost-effectiveness in the use of supplies and materials.
• Sorts timed specimen requisitions and distribute them according to unit assignments as necessary.
• Obtain specimens, requisitions, draw blood or perform POC tests as needed.
• Identifies the needs of the patient population served and modifies and delivers care that is specific to those needs (i.e., age, culture, language, hearing and/or visually impaired, etc.).
• Adheres to the standards identified in the clinic’s Organizational Competencies.

Patient Experience & Customer Service

• Independently resolves routine patient and client concerns and escalates non-routine issues appropriately.
• Provide strong professional, respectful, and efficient service to all patients and clients.
• Use verbal and written communication as well as problem-solving skills to complete daily procedures and address patient questions.
• Perform accurate data entry for patient registration, test order entry, and billing information.
• Communicate collection procedures clearly and address patient questions.
• Maintain a clean, orderly, and welcoming collection environment.
• Handle multiple priorities in a high-volume setting.

Site Support and Travel

• Provide coverage across PSC and Client Offices within the assigned territory with minimal notice.
• Ensure that daily activities of the office are completed accurately and on time
• Maintain reliable transportation and meet travel expectations for the role including having a valid driver license, and clean driving record, if applicable.

Operations & Compliance

• Obtain identification and accurately enter billing information and collect payments when required, following corporate policies.
• Follow departmental policies, procedures, safety protocols, and compliance standards, including confidentiality of patient information.
• Utilize laboratory systems, directories, and corporate tools to confirm orders and documentation.
• Support routine administrative tasks including supply stocking, sanitizing, maintaining logs, filing, email use, and answering phones.
• Complete all training and maintain current phlebotomy skills and knowledge.