Phone Counselor
The Affiliated Sante Group
Summary
Make an impact in the community you call home with Sante's compassionate and experienced Carroll County Crisis Response Team.
Job description
Sante is seeking a Full-Time Phone Counselor to work on-site with our crisis intervention team in Westminster, MD. As a Phone Counselor, you will serve as the first point of contact for individuals experiencing a crisis and will provide support by evaluating needs, assessing risks, providing goal-directed counseling and crisis planning. This is an IN-PERSON role. You will be required to work onsite at the Westminster location.
What You'll Do:
- Triage incoming crisis calls and obtain client information.
- Conduct assessments and dispatch appropriate resources when needed.
- Deescalate clients in crisis over the phone.
- Develop appropriate and realistic crisis plan and complete appropriate follow tasks.
- Effectively communicate client's needs while making internal agency referrals.
- Knowledge and familiarity with community resources, both mental health and non-mental health.
- Complete documentation in an accurate and thorough manner.
What We Require:
- Bachelor's Degree in Human Services or a related field of study OR five (5) years of experience working on a crisis hotline.
- Valid driver's license and proof of current automobile insurance.
Requirements
- Bachelor's Degree in Human Services or a related field of study OR five (5) years of experience working on a crisis hotline.
- Valid driver's license and proof of current automobile insurance.
Benefits
- 403(b) with company match
- Medical, dental, and vision insurance
- Paid time off and sick leave
- Birthday off
- Training & development programs
- Employee Assistance Program
- Wellness initiatives and Calm App
- Recognition & rewards platform
- Exclusive discounts
- Life and AD&D insurance
- Short and long-term disability
- Optional legal assistance
- Pet insurance
- Critical illness, accident, hospital indemnity
- Flexible spending accounts (FSA)
Company overview
The Affiliated Santé Group is a leading behavioral health organization and the largest provider of crisis response services in Maryland, with operations extending to North Carolina and Pennsylvania. Founded in 1973 as part of the Rock Creek Foundation, the organization has evolved into a comprehensive behavioral health provider with over 50 years of community service experience. As the administrative organization for the Santé Group of Companies, it oversees a consortium of behavioral health service providers dedicated to delivering compassionate, evidence-based care. The organization specializes in crisis intervention, outpatient mental health services, psychiatric recovery programs, senior outreach, and peer-led wellness centers. Their crisis response systems handle over 80,000 calls annually and provide immediate support through 24/7 call centers, mobile crisis teams, and urgent care services. With a strong commitment to recovery-oriented care, Santé focuses on person-centered treatment approaches that emphasize hope, resilience, and community integration. The organization operates multiple outpatient clinics, psychiatric rehabilitation programs, and specialized services for diverse populations including children, adults, seniors, and Spanish-speaking communities. Their innovative programs have been recognized as national models in behavioral health service delivery.