Physician Account Manager
Quest Diagnostics
Summary
The Physician Account Manager is responsible for driving territory growth and profitability of laboratory sales through providing service and the resolution of issues in support of several sales territories. The Physician Account Manager has close cooperation with Physician Account Executives, which is essential to support the collaborative selling model. This is a field-based sales position with daily travel throughout Northwest GA.
Job description
Responsibilities
- Manage accounts through ongoing business reviews of service, logistics, and supplies to identify customer needs
- Ensure customer retention by maintaining relationships with current accounts
- Drive growth in their assigned Key Accounts
- Identification and pursuit of up-selling and cross-selling opportunities in cooperation with Physician Account Executives or Specialty Account Executives
- Partner with Physician Account Executive to resolve account specific service issues
- Partner with Customer Solutions Group to facilitate, prioritize and resolve customer service issues
- Escalate service issue non-resolution as appropriate
- Leverage all tools and resources (including data, sales portal, target lists; Marketing Department, Laboratory resources, and regional resources as needed)
- Provide continuing education to the customer on new technologies and laboratory testing
- Ensure compliance with company policies and government regulations
- Complete all administrative tasks thoroughly and promptly
- Follow up communications with Physician Account Executives and customers
Qualifications
Required Work Experience: Three to four years of experience in sales or with account ownership
Knowledge: Knowledge of Healthcare Industry, specifically laboratory/diagnostics, and general economics of business.
Skills: Ability to develop and sustain strong customer relationships and strong planning and organizational skills. Excellent oral and written communication and presentation skills. Solid PC skill including Microsoft Software.
Education: Bachelor's Degree Required
Licenses and Certifications: Valid driver's license (Required)
Requirements
- Three to four years of experience in sales or with account ownership
- Knowledge of Healthcare Industry, specifically laboratory/diagnostics, and general economics of business
- Ability to develop and sustain strong customer relationships
- Strong planning and organizational skills
- Excellent oral and written communication and presentation skills
- Solid PC skill including Microsoft Software
- Bachelor's Degree Required
- Valid driver's license (Required)
Company overview
Quest Diagnostics is a leading provider of diagnostic information services, operating one of the largest clinical laboratory networks in the United States. Founded in 1967 and headquartered in Secaucus, New Jersey, the company offers a comprehensive range of diagnostic testing services including routine blood tests, genetic testing, molecular diagnostics, and anatomic pathology. Quest serves approximately one-third of American adults and physicians annually through its network of approximately 2,250 patient service centers and extensive outreach operations. The company processes over 500,000 test requests daily, providing critical data that helps healthcare providers make informed decisions about patient care. Quest Diagnostics has been at the forefront of diagnostic innovation, developing advanced testing capabilities for cancer, cardiovascular disease, infectious diseases, and neurological disorders. The company plays a vital role in public health through its participation in disease surveillance and population health management initiatives.