Physician Clinic Medical Director

Responsibilities

• 100% center based providing direct patient care, mentoring, leading by example, and demonstrating clinical excellence and an exceptional patient experience.
• Assumes role and responsibilities of CMD, whether functioning in the capacity of a CMD at a specific location.
• Collaborates under Director of Medical Operations (DMO) direction to identify opportunities to improve clinical quality, workflows, safety, center performance, patient and client experience and satisfaction metrics, or other facets of the practice.
• Works with Director Team (primarily DMO and Director of Therapy Operations (DTO)) to identify clinical improvement opportunities and ensure appropriate support and workflow compliance that foster an environment optimal for patient care.
• Mentors and trains future clinical leaders as well as newly hired and tenured clinicians.
• Fosters an environment of collaboration, professionalism, patient/colleague safety, quality care, continuous improvement and reward and recognition.
• Understands center financial drivers and outcomes, along with available tools in order to achieve annual business and strategic plans.
• Maintains and leverages relationships with employers, payers, referral sources, networks, and local communities to drive market growth.
• Responds to requests and issues within 24 hours.
• Assists with the planning of clinician meetings, leads, or assists in conducting.
• Assists DMO and EA in managing staffing in centers and adjustments for unforeseen coverage needs.
• May be required to observe drug/alcohol testing of patients.

Qualifications

• Current unrestricted medical license in state of jurisdiction as required for clinical and/or business duties.
• Unrestricted DEA license for state of jurisdiction.
• Medical degree (MD) or Doctor of Osteopathy (DO) degree from accredited institution.
• Preferred two years' directly applicable experience including relevant clinical and supervisory experience for clinical scope.
• Preferred two years' experience in managed care and physician management.
• Experience developing and leading medical management and quality improvement programs, preferably in a managed care setting.

Job-Related Skills/Competencies

• Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility.
• Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions.
• Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism.
• The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies.
• Agrees, supports, and commits to Concentra's core practice standards and Policies and Procedures.
• Excellent communication skills including speaking, presentation, listening, telephone, negotiation, business, and medical writing skills necessary to convey information to supervisors, peers, or customers.
• Demonstrate a high level of skill with interpersonal relationships and communications.
• Working knowledge of Human Resource principles and practices of personnel recruitment, selection, coaching and other aspects of performance management.
• Proven ability to effectively supervise other professionals.
• Skilled in reviewing the clinical work of others according to professional standards and practice guidelines.
• Ability to supervise, evaluate, coach, and develop staff.
• Fosters a cooperative and harmonious working climate conducive to maximize employee morale and productivity.
• Ability to 'put patients first' and enjoys treating patients.
• Superior patient/customer service and 'bed side manner' skills.
• Must be a team player in a multidisciplinary environment.
• Demonstrates a value of all contributions to product and outcome.
• Displays a professional, approachable, and selfless demeanor (no arrogance) at all times both to external and internal clients.
• Ability to display high degree of inspiration for team members to retain focus of providing highest levels of customer satisfaction.
• Willingness to learn and continuously improve, to be audited, observed, and reviewed; is positively responsive to feedback.