Plasma Center Lead Technician

Objectives/Purpose

Responsible for all job duties associated with the screening, processing, and sample collection for new and repeat donors, as well as center leadership and training. Fully trained in all Medical History, Phlebotomy, and Sample Processing job skills. Position will provide oversight of operational flow, assist in training new and existing employees, and provide leadership to staff. All listed duties must comply with federal, state, local and company-specific regulations related to quality of product, employee and donor safety and to the proper performance of day-to-day activities.

Accountabilities

• Committed to meet customer service expectations (5%)
• Greet donors as they enter and exit the donor floor.
• Answer phones within reasonable timeframe.
• Maintain orderly filing system, purging records as needed.
• Maintain qualifications and perform all duties (core and elective) for Medical History, Phlebotomy, and Sample Processing areas.
• Train new and existing staff on donor center procedures through demonstration, instruction, observation, and feedback. (60%)
• Provide leadership and training assistance in support of center management and supervisory team, including oversight of operational flow. (25%)
• Perform all non-core area tasks, and those limited to Lead Technician and above (including, not limited to): (10%)
• Respond and analyze HB detect alarms associated with Aurora machines and/or RBC spills associated with the PCS2 machines.
• Perform change of lot number for soft goods.
• Perform quarterly and annual tube sealer maintenance

Dimensions and Aspects

Technical/Functional (Line) Expertise: Supports the center management team in identifying operational opportunities for continuous improvement, initiating changes to center processes as needed, through use of company approved procedures (including but not limited to 5S, Value Stream Mapping and Kaizen). Maintain general cleanliness of work area and assist other work areas as needed to ensure a clean and professional environment. Ability to read and follow Standard Operating Procedures (SOPs) and to maintain complete and accurate records. Good verbal communication and customer service skills. Demonstrated technical competence. Requires demonstrated leadership and technical expertise, including full certification in Medical History, Phlebotomy, and Sample Processing. Internal promotion requiring a minimum of one-year experience with BioLife, deviation from guideline may occur based on business needs.

Leadership: Integrity, Fairness, Honesty, Perseverance, Putting the patient at the center, Building trust with society, Reinforcing our reputation, Developing the business. Effective coaching and counseling skills.

Decision-making and Autonomy: Refers to Center Manager for guidance on complex, medium-impact or above decisions (internal). Refers to management team for escalated donor/employee concerns (internal).

Interaction: Responsible for providing exceptional customer service to donors (external) and fellow employees (internal). Attend staff meetings and other team meetings as required. Ability to multi-task and work as a team player. Attention to detail and ability to work independently. Effective coaching and counseling skills.

Innovation: Coordinates with all other center roles to effectively problem solve, ensure safety of staff and donors, and provide an exceptional customer experience.

Complexity: Production environment requiring the ability to walk and stand for the entire work shift. Requires frequent leaning, bending, stooping, crouching, and reaching above the shoulders and below the knee. Requires frequent lifting up to 32 pounds, and occasional lifting up to 50 pounds. Must have fine motor coordination, depth perception, and ability to hear equipment sounds from a distance. Due to potential exposure to blood borne pathogens (risk level 1), 90% of work tasks require pro-longed glove wear.

Education, Behavioural Competencies and Skills

Essential: High School Diploma or equivalent required. Desired: Experience in a laboratory, hospital, or other regulated environment is a plus.