Posting Specialist - Digitech - Remote
SARNOVA HC, LLC
Summary
The Payment Workflow Specialist is responsible for reviewing trip records for accuracy, including payment amounts, contractual adjustments, patient responsibility, and payer details. This role involves correcting posting errors, investigating account discrepancies, and ensuring payments are accurately processed. The specialist will conduct quality assurance checks, respond to posting-related inquiries, and assist in resolving issues efficiently.
Job description
Essential Duties and Responsibilities
- Review trips to verify that payments are posted correctly and match contractual agreements and patient responsibility
- Correct posting errors and document changes for record-keeping and future reference
- Review payments for trips sent to collections to ensure accurate handling and proper reporting to the agency
- Conduct quality assurance checks on payment posting processes, including NSA trips and trips flagged for write-offs
- Investigate missing payments, determine the cause, and take appropriate actions to resolve and update payment records
- Respond to emails related to trip questions from internal and external associates
- Investigate items flagged for non-posting due to missing EOBs, ensuring timely resolution and accurate posting
- Respond to posting-related inquiries from clients, vendors, and internal team members in a timely manner
- Adhere to all HIPAA privacy policies and procedures; maintain confidentiality and security of sensitive patient information
- Maintain consistent compliance with company attendance policies
- QA BPO posting functions
- Additional job duties as assigned
Requirements
- High School Diploma or equivalent required
- 1–2 years of experience in medical billing and basic accounting principles preferred but not required
- Strong experience with payment posting, deposit reconciliation, and refund research
- Proficiency with Practice Management Systems (PMS)
- Ability to navigate various websites efficiently for remittance retrieval
- Skilled in 10-key data entry (minimum 10,000 keystrokes per hour)
- Ability to type at least 35 WPM
- Proficiency in Microsoft Office, including Excel (basic functions such as adding/removing rows/columns, AutoSum, and copying worksheets)
- Strong attention to detail and accuracy in financial transactions
- Ability to read and interpret Explanation of Benefits (EOBs)
- Excellent time management and multitasking skills
- Strong organizational skills with the ability to meet deadlines
- Experience balancing accounts and reconciling payments
- Strong communication skills to interact effectively with clients, vendors, and internal teams
- Ability to maintain confidentiality and handle sensitive financial data with discretion
- Capability to work efficiently in a fast-paced environment
- Ability to independently manage all aspects of the job role including required goals and business practices in a remote environment
Benefits
- 401(k) Plan
Company overview
SARNOVA HC, LLC, commonly known as Sarnova, is a leading U.S. specialty distributor of health and safety products, services, and technology solutions serving the emergency medical services (EMS) and acute care markets. Founded in 2008 and headquartered in Dublin, Ohio, the company operates as a family of four major business units: Bound Tree Medical (EMS supplies and pharmaceuticals), Cardio Partners (AED sales and cardiac emergency preparedness), Tri-anim Health Services (respiratory and critical care products), and Digitech (EMS billing and technology services). With nearly 50 years of collective industry experience across its subsidiaries, Sarnova offers over 100,000 innovative healthcare products to thousands of national emergency care providers, hospitals, educational institutions, businesses, and government agencies. The company's mission is to be the best partner for those who save and improve patients' lives, providing mission-critical products and value-added services to first responders, healthcare professionals, and patient care facilities nationwide. Sarnova is a portfolio company of Patricia Industries, part of Investor AB, and has earned Great Place to Work Certification for its employee-centric culture.