PPS Technicians - TMS & Mental Health Care Coordinator
Discovery Behavioral Health
Summary
The TMS & Mental Health Care Coordinator plays a vital role in supporting both Transcranial Magnetic Stimulation (TMS) services and broader mental health care coordination within a clinical setting. This position is responsible for guiding patients through the full continuum of care—from initial consultation and insurance authorization to treatment planning, scheduling, and ongoing follow-up.
Job description
Position Summary
The TMS & Mental Health Care Coordinator plays a vital role in supporting both Transcranial Magnetic Stimulation (TMS) services and broader mental health care coordination within a clinical setting. This position is responsible for guiding patients through the full continuum of care—from initial consultation and insurance authorization to treatment planning, scheduling, and ongoing follow-up.
Essential Job Functions
- Responsible for initial patient consultations. The consultant needs to evaluate the patient and concisely document findings.
- Serve as liaison between care providers and patients.
- Build trust and rapport with individuals in order to improve patient care.
- Communicate the benefits of treatment to the patient.
- Utilize clinical information and knowledge of medical necessity criteria to effectively communicate plans of care to insurance case managers, facility staff, and health care partners.
- Refer clients based on eligibility to TMS treatments, while also identifying the potential need per individual client.
- Prepare and discuss any financial obligations and insurance coverage with clients as it pertains to TMS or other services provided by us.
- Successful completion of TMS Certification (training and certification provided during the initial period of employment).
- Treating patients with our TMS system who are suffering from mental illness.
Knowledge, Education, & Experience
- Associates or Bachelor's degree preferred
- Medical, beauty, and/or cosmetic surgery consultant in sales industry experience preferred.
- Excellent customer service skills 2 years minimum.
- Mental health experience preferred.
Requirements
- Associates or Bachelor's degree preferred
- Medical, beauty, and/or cosmetic surgery consultant in sales industry experience preferred
- Excellent customer service skills 2 years minimum
- Mental health experience preferred
- Successful completion of TMS Certification (training provided)
Company overview
Discovery Behavioral Health is a leading national provider of evidence-based behavioral healthcare services operating an extensive network of over 165 treatment centers across the United States. Headquartered in Irvine, California, the company specializes in delivering comprehensive mental health, substance use, and eating disorder treatment through a full continuum of care that includes outpatient services, intensive outpatient programs, partial hospitalization/day treatment, residential treatment, and inpatient detoxification. With a workforce of 1,001-5,000 employees, Discovery Behavioral Health serves diverse patient populations including adolescents, adults, LGBTQ+ individuals, veterans, first responders, and their families. The company distinguishes itself through its innovative Discovery365 platform, an AI-driven post-discharge monitoring system developed in partnership with Brigham and Women's Hospital and Videra Health, which tracks patient progress for 12 months after treatment to address the critical "one-year recovery gap." As a contracted provider with over 100 payers and managed care organizations, Discovery Behavioral Health emphasizes measurement-based care, Joint Commission accreditation, and evidence-based treatment protocols while maintaining a strong commitment to accessibility and affordability across various income levels.