Practice Assistant - Dental Surgery
Mass General Brigham
Summary
Join a fast-paced Dental Surgery team where your organization, communication, and attention to detail help create a smooth experience for both patients and providers.
Job description
Job Summary
Join a fast-paced Dental Surgery team where your organization, communication, and attention to detail help create a smooth experience for both patients and providers.
We are seeking a highly organized and service-oriented Practice Assistant to support the day-to-day operations of our Dental Surgery practice. In this role, you will serve as an important point of contact for patients while helping coordinate appointments, medical records, scheduling, and other essential administrative activities.
What You'll Do
- Welcome patients and assist with scheduling, check-in, and check-out.
- Answer phones, respond to routine questions, take accurate messages, and coordinate appointments.
- Maintain patient records, scan documentation, obtain medical records and lab results, and process billing-related forms.
- Support prior authorizations, prescription refill requests, provider questions, and test result communications.
- Assist with more specialized scheduling needs, including surgical scheduling and schedule changes/blocking, as appropriate.
- Serve as a resource for scheduling, registration, and billing systems and provide assistance or training to colleagues as needed.
- Help keep the practice running efficiently by managing multiple priorities while delivering professional, patient-focused service.
What You'll Bring
- High School Diploma or equivalent required
- 2–3 years of office experience required
- Certified Medical Administrative Assistant (CMAA) preferred
- Proficiency with Microsoft Office and general office systems and procedures
- Strong written and verbal communication skills
- Excellent organization and time-management skills with the ability to manage multiple priorities
- Ability to handle routine and more complex phone inquiries professionally and effectively
Why This Role?
This is a great opportunity for an organized administrative professional who enjoys working in a busy clinical environment, supporting patients and providers, and taking an active role in keeping a specialty practice running smoothly.
Requirements
- High School Diploma or equivalent required
- 2–3 years of office experience required
- Certified Medical Administrative Assistant (CMAA) preferred
- Proficiency with Microsoft Office and general office systems and procedures
- Strong written and verbal communication skills
- Excellent organization and time-management skills with the ability to manage multiple priorities
- Ability to handle routine and more complex phone inquiries professionally and effectively
Benefits
- Comprehensive benefits package
- Career advancement opportunities
- Recognition programs
Company overview
Mass General Brigham is one of the largest integrated healthcare delivery systems in the United States, formed through the merger of Massachusetts General Hospital and Brigham and Women's Hospital. Based in Boston, Massachusetts, this academic medical center system operates multiple hospitals, specialty facilities, and community health centers throughout New England. The organization is renowned for its world-class patient care, cutting-edge medical research, and comprehensive medical education programs. As a teaching affiliate of Harvard Medical School, Mass General Brigham trains the next generation of healthcare professionals while advancing medical science through groundbreaking research initiatives. The system provides a full continuum of healthcare services, from primary care and preventive medicine to complex specialty treatments and emergency services. With a focus on innovation and patient-centered care, Mass General Brigham consistently ranks among the top hospital systems in the nation for clinical excellence and research output.