Practice Assistant II
Mass General Brigham
Summary
Practice Assistant II – Bilingual Spanish/English. Phyllis Jen Center | Brigham and Women’s Hospital | Boston, MA | Hybrid. Bring your call center experience, customer service skills, and ability to communicate in Spanish and English to a patient-centered team at Brigham and Women’s Hospital. As a Practice Assistant II at the Phyllis Jen Center, you will help patients and referring providers access care by delivering responsive service, coordinating appointments, and ensuring accurate registration information.
Job description
What You’ll Do
- Answer incoming calls promptly and professionally, following established telephone and service standards.
- Respond to routine questions about appointments, parking, directions, and practice or hospital services, and connect callers with the appropriate resource when needed.
- Schedule, cancel, and reschedule patient appointments while helping accommodate patient and referring-provider needs.
- Complete pre-appointment registration intake and accurately collect or update demographic and insurance information.
- Set clear expectations for visits, including financial matters, and provide necessary follow-up information and instructions.
- Apply knowledge of HMOs, managed care, and other third-party insurers.
- Perform other duties as assigned.
What You’ll Bring
- High school diploma, GED, or equivalent experience.
- At least one year of applicable work experience.
- Excellent interpersonal, customer service, prioritization, and problem-solving skills.
- Ability to succeed in a fast-paced, high-volume environment with frequent customer contact.
- Spanish-language skills and call center experience strongly desired.
- Additional training in office systems or other post-high-school education preferred.
- Ambulatory or primary care experience is a plus, but not required.
Requirements
- High school diploma, GED, or equivalent experience
- At least one year of applicable work experience
- Excellent interpersonal, customer service, prioritization, and problem-solving skills
- Ability to succeed in a fast-paced, high-volume environment with frequent customer contact
- Spanish-language skills and call center experience strongly desired
- Additional training in office systems or other post-high-school education preferred
- Ambulatory or primary care experience is a plus, but not required
Benefits
- Health insurance
- Professional growth opportunities
- Career advancement opportunities
- Recognition programs
Company overview
Mass General Brigham is one of the largest integrated healthcare delivery systems in the United States, formed through the merger of Massachusetts General Hospital and Brigham and Women's Hospital. Based in Boston, Massachusetts, this academic medical center system operates multiple hospitals, specialty facilities, and community health centers throughout New England. The organization is renowned for its world-class patient care, cutting-edge medical research, and comprehensive medical education programs. As a teaching affiliate of Harvard Medical School, Mass General Brigham trains the next generation of healthcare professionals while advancing medical science through groundbreaking research initiatives. The system provides a full continuum of healthcare services, from primary care and preventive medicine to complex specialty treatments and emergency services. With a focus on innovation and patient-centered care, Mass General Brigham consistently ranks among the top hospital systems in the nation for clinical excellence and research output.