Practice Assistant II
Mass General Brigham
Summary
Make a Difference in Every Patient’s Experience. Join the North End Health Center as a Practice Assistant II and help create a welcoming, efficient experience for patients and care teams. In this onsite role, you will support daily practice operations, coordinate patient visits, and serve as a key point of contact throughout the scheduling, check-in, and check-out process.
Job description
Job Summary
Make a Difference in Every Patient’s Experience. Join the North End Health Center as a Practice Assistant II and help create a welcoming, efficient experience for patients and care teams. In this onsite role, you will support daily practice operations, coordinate patient visits, and serve as a key point of contact throughout the scheduling, check-in, and check-out process.
What You’ll Do
- Schedule appointments, maintain records, and support patient check-in and check-out.
- Greet and assist patients, answer calls, respond to routine questions, and take accurate messages.
- Process billing forms, collect co-payments when required, and scan documents into the patient medical record in EPIC.
- Coordinate medical records and lab results, distribute mail and faxes, and prepare forms, schedules, memos, and other materials.
- Handle messages related to prior authorizations, provider questions, prescription refills, and test results.
- Serve as an EPIC super user for scheduling, registration, and billing systems; training is provided.
- Assist and train colleagues and, at an advanced competency level, support specialized functions such as surgical scheduling and schedule changes or blocking.
What You’ll Bring
- Two to three years of office experience required.
- Bilingual Spanish language skills.
- Proficiency with Microsoft Office and common office procedures, including filing, copying, scanning, printing, and faxing.
- Strong written and verbal communication skills, including the ability to compose professional emails, memos, and letters.
- Excellent organization and time management skills, with the ability to manage multiple priorities, follow established protocols, and resolve routine issues.
- Comfort using phone systems and learning scheduling, registration, and billing workflows.
Requirements
- Two to three years of office experience required.
- Bilingual Spanish language skills.
- Proficiency with Microsoft Office and common office procedures, including filing, copying, scanning, printing, and faxing.
- Strong written and verbal communication skills, including the ability to compose professional emails, memos, and letters.
- Excellent organization and time management skills, with the ability to manage multiple priorities, follow established protocols, and resolve routine issues.
- Comfort using phone systems and learning scheduling, registration, and billing workflows.
Benefits
- Medical, Dental & Vision
- 403(b) Retirement Plan
- Tuition Reimbursement
- Discounted MBTA Pass
Company overview
Mass General Brigham is one of the largest integrated healthcare delivery systems in the United States, formed through the merger of Massachusetts General Hospital and Brigham and Women's Hospital. Based in Boston, Massachusetts, this academic medical center system operates multiple hospitals, specialty facilities, and community health centers throughout New England. The organization is renowned for its world-class patient care, cutting-edge medical research, and comprehensive medical education programs. As a teaching affiliate of Harvard Medical School, Mass General Brigham trains the next generation of healthcare professionals while advancing medical science through groundbreaking research initiatives. The system provides a full continuum of healthcare services, from primary care and preventive medicine to complex specialty treatments and emergency services. With a focus on innovation and patient-centered care, Mass General Brigham consistently ranks among the top hospital systems in the nation for clinical excellence and research output.