Practice Assistant II

Job Summary

Join Our Dynamic Multispecialty Team at Patriots Place in Foxborough! Our busy multispecialty clinic is seeking a friendly, dependable, and motivated Practice Assistant to join our front desk team. Supporting a variety of specialties, including Dermatology, Cardiology, Endocrinology, and Women’s Health, our team welcomes hundreds of patients each day. This is an exciting opportunity for someone who enjoys staying busy, can juggle competing priorities with a smile, and takes pride in delivering an exceptional patient experience. We value teamwork, flexibility, reliability, and a willingness to learn. Previous healthcare experience is a plus, but not required. If you bring a positive attitude, strong customer service skills, and a genuine desire to grow in healthcare, we’d love to hear from you! This position is 100% on-site in Foxborough, with free parking and an anticipated schedule of 8:15 AM–5:00 PM.

As a Practice Assistant II, you’ll play a vital role in creating a welcoming, well‑coordinated experience for patients and families while supporting clinicians in a fast‑paced, mission‑driven environment.

Essential Functions

• Greet and assist patients at the front desk. Performs tasks that are related to patient visits including scheduling, check-in, check-out duties.
• Make patient appointments and maintain appointment records.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• Process patient billing forms and scan documents to patient medical record/EPIC.
• Call for patient medical records and laboratory test results.
• Open and distribute unit mail or faxes.
• May be required to accept co-payments.
• Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.
• Acts as an EPIC "Super User" for scheduling, registration and billing systems (EPIC training is provided).
• Provides assistance and training to others in these areas.
• May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level.

Qualifications

Education: High School Diploma or Equivalent required. Can this role accept experience in lieu of a degree? No.

Experience: 2-3 years office experience required.

Knowledge, Skills and Abilities

• Proficiency with all Office Suite, Knowledge of office operations and standards, and understanding of office procedures, including filing, copying, scanning, printing, and faxing.
• Ability to use the phone system, manage more non-routine phone calls, and solve routine issues as appropriate.
• Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.
• Understanding written sentences and paragraphs in work-related documents, corresponding and communicating with others clearly and effectively (including composing/editing e-mails, memos, and letters), and taking complete and accurate messages.
• Managing one's own time and the time of others.
• Well-organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.