Practice Assistant II
Mass General Brigham
Summary
Practice Assistant II – Be the Organized Heart of Our Office. As a Practice Assistant, you'll keep our practice running smoothly and help every patient feel welcomed and supported, from scheduling through check-out.
Job description
Job Summary
Practice Assistant II – Be the Organized Heart of Our Office. As a Practice Assistant, you'll keep our practice running smoothly and help every patient feel welcomed and supported, from scheduling through check-out.
What You'll Do
- Greet and assist patients, and support check-in and check-out
- Schedule appointments and maintain accurate appointment records
- Answer calls, help with routine inquiries, and handle messages about prior authorizations, provider questions, prescription refills, and test results
- Process billing forms, accept co-payments as needed, and scan documents into Epic
- Request medical records and lab results, and manage filing, mail, faxes, and daily schedules
- Prepare forms, records, schedules, and memos as directed
- Serve as an Epic Super User for scheduling, registration, and billing, and help train teammates
- Keep daily office operations on track, including filing, copying, scanning, printing, and faxing
- Be a friendly, knowledgeable voice on the phone, handling non-routine calls and resolving routine issues
- Write and edit clear emails, memos, and letters, and take complete, accurate messages
- Manage your time and help coordinate others' schedules to keep the team productive
- Juggle multiple priorities while following established protocols and office systems
What You Bring
- High School Diploma or equivalent (required)
- 2–3 years of office experience (required)
- Proficiency with Microsoft Office Suite and a solid understanding of office procedures
- Strong written and verbal communication skills
- Excellent organization and time management skills
- Bonus: Certified Medical Administrative Assistant (CMAA) certification (preferred)
Requirements
- High School Diploma or equivalent
- 2–3 years of office experience
- Proficiency with Microsoft Office Suite
- Solid understanding of office procedures
- Strong written and verbal communication skills
- Excellent organization and time management skills
- Certified Medical Administrative Assistant (CMAA) certification preferred
Benefits
- Medical, Dental & Vision
- 403(b) Retirement Plan
- Tuition Reimbursement
- Discounted MBTA Pass
Company overview
Mass General Brigham is one of the largest integrated healthcare delivery systems in the United States, formed through the merger of Massachusetts General Hospital and Brigham and Women's Hospital. Based in Boston, Massachusetts, this academic medical center system operates multiple hospitals, specialty facilities, and community health centers throughout New England. The organization is renowned for its world-class patient care, cutting-edge medical research, and comprehensive medical education programs. As a teaching affiliate of Harvard Medical School, Mass General Brigham trains the next generation of healthcare professionals while advancing medical science through groundbreaking research initiatives. The system provides a full continuum of healthcare services, from primary care and preventive medicine to complex specialty treatments and emergency services. With a focus on innovation and patient-centered care, Mass General Brigham consistently ranks among the top hospital systems in the nation for clinical excellence and research output.