Practice Assistant II
Mass General Brigham
Summary
Practice Assistant II – Bilingual (Spanish/English). Be the Friendly Face of Patient Care. As a Practice Assistant, you'll keep our clinical practice running smoothly and help every patient feel welcomed and supported, from scheduling to check-in and check-out.
Job description
Job Summary
Practice Assistant II – Bilingual (Spanish/English). Be the Friendly Face of Patient Care. As a Practice Assistant, you'll keep our clinical practice running smoothly and help every patient feel welcomed and supported, from scheduling to check-in and check-out.
What You'll Do
- Greet and assist patients, creating a warm, welcoming experience
- Schedule appointments, manage records, and print daily schedules
- Answer phones and help callers with routine questions
- Screen and route messages on prior authorizations, prescription refills, provider questions, and test results
- Process billing forms, accept co-payments as needed, and scan documents into Epic
- Request medical records and lab results; file patient materials
- Handle mail and faxes, and prepare forms, memos, and schedules
- Serve as an Epic "Super User" for scheduling, registration, and billing, and help train others
- Grow into advanced tasks such as surgical scheduling and schedule changes/blocking
What You Bring
- Fluency in Spanish and English (required)
- 2–3 years of office experience
- High school diploma or equivalent
- Proficiency in Microsoft Office and standard office procedures
- Strong organization and time management skills
- Bonus: Certified Medical Administrative Assistant (CMAA) credential
Requirements
- Fluency in Spanish and English
- 2–3 years of office experience
- High school diploma or equivalent
- Proficiency in Microsoft Office and standard office procedures
- Strong organization and time management skills
- Certified Medical Administrative Assistant (CMAA) credential (preferred)
Benefits
- Comprehensive benefits
- Career advancement opportunities
- Differentials
- Premiums
- Bonuses
- Recognition programs
Company overview
Mass General Brigham is one of the largest integrated healthcare delivery systems in the United States, formed through the merger of Massachusetts General Hospital and Brigham and Women's Hospital. Based in Boston, Massachusetts, this academic medical center system operates multiple hospitals, specialty facilities, and community health centers throughout New England. The organization is renowned for its world-class patient care, cutting-edge medical research, and comprehensive medical education programs. As a teaching affiliate of Harvard Medical School, Mass General Brigham trains the next generation of healthcare professionals while advancing medical science through groundbreaking research initiatives. The system provides a full continuum of healthcare services, from primary care and preventive medicine to complex specialty treatments and emergency services. With a focus on innovation and patient-centered care, Mass General Brigham consistently ranks among the top hospital systems in the nation for clinical excellence and research output.