Practice Assistant II – MGH Back Bay Healthcare Center
Mass General Brigham
Summary
Be the welcoming connection that helps patients and care teams thrive. Join the MGH Back Bay Healthcare Center as a Practice Assistant II and help keep a busy clinical practice running smoothly. In this patient-facing role, you will combine strong organization, communication, and customer service skills to support patients, providers, and daily practice operations.
Job description
What You’ll Do
- Welcome patients and support check-in, check-out, scheduling, and appointment records.
- Answer calls, respond to routine questions, take accurate messages, and coordinate requests related to authorizations, refills, and test results.
- Maintain patient records, scan documents into EPIC, process billing forms, and assist with co-payments as needed.
- Support office communications, records, mail, faxes, forms, schedules, and other administrative needs.
- Serve as an EPIC resource for scheduling, registration, and billing; training is provided.
- Assist with specialized functions, such as surgical scheduling or schedule changes, as competency grows.
What You’ll Bring
- High school diploma or equivalent required.
- Two to three years of office experience required.
- Flexibility to assist with remote work, as needed, is expected to help ensure coverage and support during normal working hours.
- Proficiency with Microsoft Office and standard office systems and procedures.
- Clear written and verbal communication, strong organization, and effective time management.
- Ability to manage multiple priorities, follow established protocols, and resolve routine issues appropriately.
Requirements
- High school diploma or equivalent required.
- Two to three years of office experience required.
- Flexibility to assist with remote work, as needed, is expected to help ensure coverage and support during normal working hours.
- Proficiency with Microsoft Office and standard office systems and procedures.
- Clear written and verbal communication, strong organization, and effective time management.
- Ability to manage multiple priorities, follow established protocols, and resolve routine issues appropriately.
Benefits
- Medical, Dental & Vision
- 403(b) Retirement Plan
- Tuition Reimbursement
- Discounted MBTA Pass
Company overview
Mass General Brigham is one of the largest integrated healthcare delivery systems in the United States, formed through the merger of Massachusetts General Hospital and Brigham and Women's Hospital. Based in Boston, Massachusetts, this academic medical center system operates multiple hospitals, specialty facilities, and community health centers throughout New England. The organization is renowned for its world-class patient care, cutting-edge medical research, and comprehensive medical education programs. As a teaching affiliate of Harvard Medical School, Mass General Brigham trains the next generation of healthcare professionals while advancing medical science through groundbreaking research initiatives. The system provides a full continuum of healthcare services, from primary care and preventive medicine to complex specialty treatments and emergency services. With a focus on innovation and patient-centered care, Mass General Brigham consistently ranks among the top hospital systems in the nation for clinical excellence and research output.