Practice Assistant II - MGH Medical Dermatology

Job Summary

Join Our Team as a Practice Assistant II. Are you organized, friendly, and ready to be the welcoming first point of contact for patients? In this administrative role (no direct patient care required), you'll keep our clinical practice running smoothly by supporting patients, providers, and the care team, with guidance from your supervisor.

What You'll Do

• Greet patients and manage check-in, check-out, and appointment scheduling
• Answer phones, help callers with routine questions, and maintain appointment records
• Handle messages related to prior authorizations, provider questions, prescription refills, and test results
• Process billing forms, accept co-payments as needed, and scan documents into patient medical records (LMR)
• Request medical records and lab results; file materials, print schedules, and distribute mail and faxes
• Type forms, records, schedules, and memos as directed
• Serve as a "Super User" for scheduling, registration, and billing systems, and help train colleagues
• Take on advanced tasks, such as surgical scheduling and schedule changes/blocking, as your skills grow

Qualifications

• Keep daily office operations on track, including filing, copying, scanning, printing, and faxing
• Be a friendly, capable voice on the phone, handling non-routine calls and resolving routine issues
• Write and edit clear emails, memos, and letters, and take complete, accurate messages
• Juggle multiple priorities, manage your time and others' schedules, and follow established protocols and systems

What You Bring

• Required: High school diploma or equivalent
• Required: 2–3 years of office experience
• Preferred: Certified Medical Administrative Assistant (CMAA)
• Proficiency in Microsoft Office Suite and a solid understanding of office procedures and standards
• Strong written and verbal communication skills, tailored to your audience
• Excellent organization and time management skills